Customer Service Representative

6 days ago


Anjou, Canada TTi Canada Inc. Full time

**POSITION TITLE: Customer Service Representative (Bilingual)**

**REPORTS TO**: National Factory Service Manager

**DEPARTMENT**: Milwaukee Tools

**LOCATION**:Montreal, QC (Anjou)

**BAND LEVEL**: L1

**About TTi Canada**

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and exciting innovation. We have partnered with some of Canada's largest retailers to bring our customers brands such as _Milwaukee_®, _RYOBI_®, _Hoover_®, and _HART_®.

TTI is where culture meets opportunity. We are a fast-paced, highly energetic team, and we reward innovative thinking. We provide a multi-faceted training program with hands-on field experience that will stimulate, challenge, and reward you TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.

We are looking for an enthusiastic and experienced individual to fill the role of **Bilingual Customer Service Representative**

The **Customer Service Representative** is responsible for working hand-in-hand with Branch Managers, Shippers, and Technicians to execute best-in-class customer service.

**What you will do**:
The **Customer Service Manager** assists all in-store activities to accommodate high traffic demands for the Milwaukee Factory Service Centers.

In this position, the **Customer Service Representative** will:

- Deliver best-in-class service to our customers
- Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic.
- Maintain monetary transactions, record maintenance, and assist with additional showroom activities.
- Prioritize in-branch repairs
- Conduct warranty assessments and instant tool replacements
- Develop and maintain strong product knowledge

**Who you are**:

- A strong multi-tasker that can prioritize tasks to meet business objectives deadlines in a dynamic and fast-paced work environment
- The ability to communicate in English and French
- Driven by results and continuous improvement with a strong attention to detail
- Someone with a passion for excellence and executes task with the highest degree of integrity and accountability
- Collaborate with teams and have excellent verbal and written communication and influencing skills
- Enthusiastic about learning, eager to give and receive feedback
- Take the initiative to solve a challenge with solid analytical and problem-solving skills as well as optimizing resources to hit objectives

**What you have done**:

- Post Secondary or equivalent experience
- Knowledge of Microsoft Office an asset
- Strong computer skills

**What you Will Get**
- Competitive Base Salary and Bonus Structure
- 10% Annual bonus
- Health Benefits Coverage, including Vision Care, Dental Care,
- $500 yearly renewing Wellness Program,
- Registered Retirement Savings Plan with Employer Matching Contributions
- And much, much more

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Company car
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Anjou, QC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you Vaccinated?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Shift availability:

- Day Shift (required)



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