Hub Manager

3 months ago

Quebec City, Canada Intelcom Full time

Ride the next mile with us
- Responsibilities
- Collaborate with the Regional Operations Manager to define operational objectives, measure and communicate results.
- Plan, direct and implement delivery center operations and support activities to achieve productivity and service objectives.
- Prepare and analyze KPI performance reports, budgets and forecasts. Monitor results on an ongoing basis and adjust operations as required.
- Ensure time management and payroll is properly approved and submitted on time.
- Provide support, coaching and leadership to the team to achieve objectives.
- Deliver an outstanding employee experience and align departmental and individual efforts with the organization's vision, mission and culture.
- Ensure compliance with station policies and procedures.
- Evaluate and develop employee performance, align expectations and resolve issues.
- Lead the team to provide the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience.
- Lead and encourage a culture where health and safety is a priority.

**Qualifications**:

- 5 years' experience at management level in a dynamic environment in the logistics industry and in team management.
- Ability to manage a team to ensure accuracy, compliance and a culture of excellence.
- Demonstrated analytical and problem-solving skills. Ability to quickly understand and identify problems and implement solutions.
- Ability to evaluate and improve work processes to meet tight delivery deadlines. Able to adapt to changing priorities and encourage the implementation of continuous improvement.
- Strong interpersonal skills, including leadership, conflict resolution and team management abilities.
- Demonstrates a positive, professional attitude with a hands-on, team-oriented work style.
- Bilingualism in French and English.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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