Receptionist/sales & Marketing Specialist

1 week ago

Richmond Hill, Canada Iserve Inc. Full time

Receptionist/Sales & Marketing

**Position Overview**:
We are seeking a motivated and versatile Receptionist/Sales & Marketing professional to join our team at a small executive center. This position combines the responsibilities of reception duties with sales and marketing initiatives. As the first point of contact for our clients and visitors, you will play a crucial role in providing exceptional customer service while actively promoting our office space rentals, advertising services, and driving business growth. This position requires excellent communication skills, a proactive mindset, and a strong ability to multitask.

**Responsibilities**:

- Reception and Customer Service:

- Greet clients, visitors, and guests with a welcoming and professional attitude.
- Answer incoming calls, provide information, and direct calls to the appropriate personnel.
- Maintain a clean and organized reception area, ensuring a positive experience for clients.
- Handle incoming and outgoing mail, packages, and deliveries.
- Provide exceptional customer service, addressing client inquiries and resolving issues promptly and courteously.

**Sales and Marketing**:

- Actively promote and sell office space rentals, boardroom rentals, mail plans, and phone services to potential clients.
- Conduct tours of the facility, highlighting the features and benefits of our services.
- Develop and implement marketing strategies to attract new clients and retain existing ones.
- Assist in creating marketing materials, such as brochures, flyers, and digital content, to effectively advertise our services.
- Participate in networking events, industry trade shows, and other relevant opportunities to generate leads and build relationships.
- Client Relationship Management.
- Build and maintain strong relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling or cross-selling.
- Stay updated on industry trends, competitor activities, and market conditions to effectively position our services.
- Actively engage with clients to understand their needs and provide tailored solutions to meet their requirements.
- Collaborate with the team to develop and implement strategies for client retention and loyalty.
- Administrative Support:

- Perform administrative tasks, including data entry, filing, and document management.
- Coordinate office supplies and inventory management.
- Assist with scheduling and coordinating meetings, appointments, and conference room bookings.
- Support staff with various administrative tasks as needed.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications in sales, marketing, or business administration is a plus.
- Proven experience in receptionist or customer service roles.
- Strong sales and marketing skills, with a track record of achieving targets and driving business growth.
- Excellent communication skills, both verbal and written.
- Proficiency in using office software and equipment, such as Microsoft Office Suite.
- Exceptional interpersonal skills and the ability to build rapport with clients.
- Detail-oriented with strong organizational and multitasking abilities.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Professional appearance and demeanor.
- The office is located in Richmond Hill, ON and is an in-person position. Hours are 8:30am-5pm free parking is available.

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