Child & Youth Program Supervisor

2 weeks ago

Toronto, Canada Nellies Full time

For 50 years, Nellie’s has provided shelter and support for marginalized women and their children in the Greater Toronto Area. We operate programs and services for women and their children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homelessness for women and their children, whether the cause is family violence, mental health, or any other reason that results in dealing with the impact of trauma.

Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Community Support and Outreach programs that provide aftercare support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women and gender-diverse people living in the community who are homeless or at risk of becoming homeless.

Nellie’s is looking to hire Child & Youth Program Supervisor to provide daily support in the operation of the Child & Youth Program within the Shelter Program, including in the areas of Client Services and Administration. This position assists in the supervision of the day-to-day activities of the Child & Youth program.

**Nellie’s is committed to developing an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, and non-binary people identifying as femme or female-presenting. Applications from equity-seeking groups are strongly encouraged.**

**JOB SUMMARY/DESCRIPTION**

**Operations & Program Support**
- Assist in providing effective management of regular on-going programming in the child and youth program
- Assist in supervising program staff to ensure efficient deliverance of programming
- Working with the Shelter Manager or her designate to assist in development and delivery of long and short term child and youth program goals and policies for Nellies in compliance with strategic directions
- In consultation with the Shelter Manager, or her designate, develop new programming for children and youth in the shelter
- Ensure programming stats are updated in W.I.S.H
- Provide program information as needed to aid in fund development as needed
- Monitor, manage and respond to community relations and inquiries as needed

**Supervisory Support to Staff Team**
- Support the facilitation of new employee, placement student and volunteer orientations
- Provide support & training opportunities to the staff team
- Address staff needs, supports and training goals
- Maintain and organize all staff supervision files
- Provide guidance and support to staff, volunteers and placement students
- Establish good communication system between management and staff team
- Assist in the development of a professional growth and development program
- Facilitate and support in mediating staff conflict

**Program Development and Deliverance**
- Work with child and youth staff in developing programming
- Develop educational programming to address current issues related to violence against women
- Develop educational programming for youth and children in the areas of bullying
- Develop leisure programming for women, youth and children
- Develop and maintain regular evaluations of all programming

**Administrative Support**
- Provide assistance with preparation of correspondence, documents, reports and minutes pertaining to Nellies Shelter
- Signing on Housing Applications if applicable
- Responsible to ensure document binders for Nellies are updated
- Assist in regular support and review of shelter budget
- Assist in ensuring program statistics are prepared and submitted to Shelter Manager or her designate on a monthly basis
- Assist in maintaining good operational systems to keep track of program supports, activities and stats.
- Support in regular audits to ensure client files are updated
- Work with the Health and Safety Committee to ensure the health & safety for all clients and staff members
- Facilitate and attend staff meetings and meetings as required
- Complete incident reports within 1 business day and submit to the Shelter Manager or her designate
- Fill in WSIB forms when needed

**Human Resources**
- Assist in orientation of new shelter personnel
- Assists in disciplinary meetings and performance management processes
- Ensure shift coverage, where appropriate on staff’s shifts
- Reconcile staff’s timesheet and approve staff’s overtime if applicable

**Other**
- Complete other duties as directed by the Program Director or her designate
- Liaison and networking with community groups as required.
- Community engagement if needed

**Qualifications**
- Bachelor of Social Work (BSW) and Early Childhood Education (ECE) related studies and/or equivalent experience
- At least 2 years of experience in supervising staff is considered an asset
- Valid Certification

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