Air Logistics Revenue Care Specialist

2 days ago


Québec, Canada Kuehne+Nagel Full time

We are looking to hire a Revenue Care Specialist for our Air Logistics division based in Montreal.
**YOUR ROLE **:Your key responsibilities will include co-ordination with Kuehne Nagel Canada Customer Care and Operational Care Teams, and co-ordination with Kuehne Nagel Canada Customer Care and Operational Care Teams, and subcontractors for Air shipments from Canada to worldwide following our Air 2.0 methodology. You will also be required to adhere to Kuehne+Nagel operational procedures and processes, compliant with internal and external regulations.
**YOUR RESPONSIBILITIES**:

- Responsible for Internal Customer Excellence and Operational Excellence in Canada and financial compliance.
- Actively participates in the organization’s strategy relative to working instructions, Standard operating procedures and efficiency.
- Compliant with and follow Air 2.0 AE Methodology and Procedures.
- Accountable for timely invoicing as per customer requirements, i.e. Wiki, SOP, etc.
- Communicates, develops and maintains internal teams & carrier relationships;.
- Completion of airfreight RCC tasks as per requirement; i.e. Insurance, Produce invoice, Confirm GP and timely response to Departmental TAGS.
- Invoicing responsibility + Accountable to provide the invoices to the customer in agreed manner; i.e. EDI, E-mail, upload to invoice customer portals.
- Payable responsibility for Canadian Airfreight, i.e. E-billing; Third-Party invoices; verification of Airfreight Export Cass; Issuance of DCMs & monthly follow up & collection.
- Payable dispute resolution + Claim filing with carriers and collection of claims.
- FSL responsibility for Canadian Airfreight, Daily FSL review, Gross Profit closure, Discrepancy resolution.
- Accrual of potential expenses to come for Air Logistics RCC.
- Preparing ad hoc reports & internal presentations as required.
- Sharing the Best Practices within the team and with SSC.
- Meet company’s KPI’s (divisional & financial KPI) and data quality requirements; (FSL, Payables, claims, etc).
- QSHE Compliance
- Kuehne+Nagel internal and Government regulations.
- Support of all other BUFA entities; i.e. OCC. CCL if required for Continuous Improvements opportunities and resolve all customer concerns in a timely.
- Supports the organization’s strategy by providing data and recommendations on costing, operational alternatives and creatin.
- Supporting the BUFA to KNC Air Logistics Financial Targets, Working with timelines and meeting tight deadlines.
- Attention to details, shipment execution with efficiency and accuracy.
- Manage high business volumes + all airfreight Products/Verticals.
- Work well individually and with a team with minimum supervision.
- After-Hours, Shift-Hours including Weekends is required.
- Other tasks as may be assigned by the Company.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**YOUR SKILLS AND EXPERIENCES**:

- 2+ years experience in the Freight Forwarding / Transportation industry is preferred.
- Previous Intern/Co-Op in related field is a plus.
- Computer Literate ( Microsoft Word, Excel and Outlook).
- Proficient knowledge of International Business and Freight Forwarding.
- Min High School Diploma.
- Preferred Degree/Diploma in International Business, Transportation, Logistics, Commerce, Administration or related fields.
- Fluent in English ( Written and Verbal).
- Good communication and interpersonal skills.
- Well organized, good self-initiative, Goal oriented.
- Proactive and good time management.
- Able to work independently and on a team.
- Able to work effectively under pressure.
- This position is not eligible for visa sponsorship.

**GOOD REASONS TO JOIN **:We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.



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