Retail Experience Specialist

2 weeks ago

Vancouver, Canada Rivian Full time

Role Summary:
As an Experience Specialist, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will encourage community members to connect with us time and time again. We are seeking engaging and enthusiastic individuals who have a passion for people, education, technology, and clean energy solutions. This role requires a high level of energy, initiative, and deep understanding of the customer journey. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are results driven and demonstrate an understanding of how each interaction supports the broader customer experience.

**Responsibilities**:

- Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
- Embrace our customer engagement philosophy by promptly welcoming, engaging and educating customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are understood and met, and their expectations are exceeded
- Possess a high level of brand and product expertise, staying up to date on all required training and courses
- Support commercial business objectives and brand initiatives, including demo drives, demand generation, lead generation, product deep-dives, gear demos, trip planning, and community events
- Demonstrate a commitment to achieving all ROI targets, including lead generation, demand generation, and retention.
- Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience
- Share your passion for adventure and stewardship, using your local knowledge to connect community members with outdoor venues, activities, eateries and beyond. Build the bond between the community and our brand
- Utilize your training, skills, and operational toolkit to solve customers’ product needs or questions, often working closely with the Customer Service and Guide Teams to create a seamless support conduit
- Maintain a strong knowledge of all tools, including POS (Point of Sale), CRM, and configuration resources and actively leverage these platforms to generate leads and enhance customer experience
- Seamlessly move customers through the ownership funnel, with the help of the digital commerce platform and CRM tools (including accessories and branded merchandise sales)
- Focus on building lasting relationships to increase customer retention, by sharing your passion for our product, community and culture
- Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary
- Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
- Diligently record community member feedback and preferences and log all info and insights in the CRM tool, always paying close attention to customer sentiment
- Have a keen sense for visual merchandising and relentlessly uphold retail and vehicle presentation standards, ensuring our locations always look and feel premium
- Take on additional projects, duties and assignments as required and/or by request from the retail leadership

Qualifications:

- 2+ years’ experience in customer service required; field marketing, sales, education, or hospitality environment preferred
- At least 21 years of age
- High School Diploma or GED required
- Experience using POS and CRM software preferred
- Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
- Ability to obtain and maintain local sales licenses if applicable in your state
- Ability and willingness to work weekends, evenings, and holidays with willingness to travel when required; may be required to work both weekend days as dictated by the needs of the business
- Energetic, enthusiastic, and engaging customer interaction style
- Ability to understand and articulate concepts in the technology and automotive space
- Resilience and ability to overcome objections using active listening and critical thinking
- Ability to multi-task while providing exceptional quality of work
- Excellent written and verbal language skills in English, additional languages a plus
- Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines
- An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
- Ability to build and maintain relationships, solicit cooperation, and a

  • Retail Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Rivian Full time

    Role Summary:As an Experience Specialist, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will encourage community members to connect with us time and time again. We are seeking engaging and enthusiastic individuals who have a passion for people, education,...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Seasonal Part Time Sleep Specialist

    3 weeks ago

    Vancouver, Canada Casper Retail Full time

    **Looking for a job to get you out of bed?**: As part of our Retail team, you will represent the Casper brand by providing best-in-class service to all of our guests. We view retail as an experience: one that is unique, personalized, and hospitality-driven. This space (and you!) will help carve the path for Casper's offline footprint. Your role will be to...

  • Retail Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Freedom Mobile Full time

    A little about usAt Freedom, we're proud to be leaders in a movement that brings affordable wireless services to Canadians - we're always on the lookout for go-getters that are committed to disrupting the status quo.Does that sound like you? We'd love to meet you.The roleIf you're an upbeat, self-starter who genuinely enjoys interacting with others, we have...

  • Specialist, Retail Communications

    2 weeks ago

    Vancouver, Canada Aritzia Full time

    THE TEAM The mission of the Retail Communications Department is to connect and organize the division with business-driven, simple, and relevant information. THE OPPORTUNITY Aritzia is growing and our Retail Communications team is growing with it. This is a unique opportunity to be part of the team responsible for the development and execution of...

  • Retail Ambassador

    2 weeks ago

    Vancouver, British Columbia, Canada Allbirds Retail Full time

    Vancouver, B.C. | Retail Team | Reports to the 4th Ave Store LeaderWho is Allbirds?At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our...

  • Administrative Assistant in Retail

    1 week ago

    Vancouver, Canada Sansorium Retail Full time

    Sansorium Retail is seeking a detail-oriented and organized Administrative Assistant to join our team. In this role, you will provide crucial administrative support to ensure the smooth operation of our retail operations. From managing schedules and correspondence to assisting with inventory management and customer inquiries, you will play a vital role in...

  • Experience Specialist

    2 weeks ago

    Vancouver, Canada Rivian Full time

    Role Summary: As an Experience Specialist, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will encourage community members to connect with us time and time again. We are seeking engaging and enthusiastic individuals who have a passion for people,...

  • Customer Experience Specialist, Phone Support

    1 week ago

    Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Experience Specialist, Phone Support

    7 days ago

    Vancouver, Canada The Learning Experience #393 Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Rivian Full time

    Role Summary:As an Experience Specialist, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will encourage community members to connect with us time and time again. We are seeking engaging and enthusiastic individuals who have a passion for people, education,...

  • Retail Communications Specialist

    2 weeks ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Operational Solutions **Reports to**: Manager, Retail Communications **Location**:North Vancouver, BC **Your Opportunity at ARC’TERYX**: **Meet Your Future Team**: The Operational Solutions team designs the ideal conditions for stores to get sh*t done. We act as a cornerstone of our channel team, and we are the conduit between the retail...

  • Administrative Assistant in Retail

    2 weeks ago

    Vancouver, British Columbia, Canada Sansorium Retail Full time

    Sansorium Retail is seeking a detail-oriented and organized Administrative Assistant to join our team. In this role, you will provide crucial administrative support to ensure the smooth operation of our retail operations. From managing schedules and correspondence to assisting with inventory management and customer inquiries, you will play a vital role in...

  • Member Experience Specialist

    1 week ago

    Vancouver, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members. With 26...

  • Retail Operations Specialist- Temporary

    4 weeks ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Commercial - Retail Operational Solutions **Reports to**:Director, Operational Solutions **Location**:North Vancouver, B.C. or Remote The Retail Operational Solutions team is looking for a Retail Operations Specialist to lead the operational calendar and support our intranet solutions for our retail fleet. In this role, you will...

  • Retail specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Freedom mobile Full time

    Job DescriptionThe RoleIf you're a positive, proactive individual who truly enjoys engaging with others, we have an exciting opportunity as a Part-time Retail Specialist at our Capilano Mall location. An effective Retail Specialist converts store visitors into loyal Freedom Mobile customers by fostering authentic connections.A Day in the LifeYour time will...

  • Retail Operations Specialist- Temporary

    2 weeks ago

    Vancouver, British Columbia, Canada Arc'teryx Full time

    Department: Commercial - Retail Operational SolutionsReports to:Director, Operational SolutionsLocation:North Vancouver, B.C. or RemoteThe Retail Operational Solutions team is looking for a Retail Operations Specialist to lead the operational calendar and support our intranet solutions for our retail fleet. In this role, you will strategically manage our...

  • Retail specialist

    7 days ago

    Vancouver, Canada ISTITUTO MARANGONI Full time

    Company Description At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We’d love to meet you. Job Description The role If you’re an upbeat, self-starter who genuinely enjoys...

  • Retail specialist

    7 days ago

    Vancouver, Canada Vidéotron Full time

    Company Description At , we're proud to be leaders in a movement that brings affordable wireless services to Canadians - we're always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We'd love to meet you. Job Description The role If you're an upbeat, self-starter who genuinely enjoys interacting with...