Retail Experience Specialist

2 weeks ago

Vancouver, British Columbia, Canada Rivian Full time

Role Summary:
As an Experience Specialist, you are the embodiment of the brand for our community.

You will be at the forefront of how we create intuitive, innovative, and memorable moments that will encourage community members to connect with us time and time again.

We are seeking engaging and enthusiastic individuals who have a passion for people, education, technology, and clean energy solutions. This role requires a high level of energy, initiative, and deep understanding of the customer journey.

To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset.

You are results driven and demonstrate an understanding of how each interaction supports the broader customer experience.

Responsibilities:

  • Ensure customer experience is bestinclass: authentic, engaging, educational and aligned with Rivian's core values and culture
  • Embrace our customer engagement philosophy by promptly welcoming, engaging and educating customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are understood and met, and their expectations are exceeded
  • Possess a high level of brand and product expertise, staying up to date on all required training and courses
  • Support commercial business objectives and brand initiatives, including demo drives, demand generation, lead generation, product deepdives, gear demos, trip planning, and community events
  • Demonstrate a commitment to achieving all ROI targets, including lead generation, demand generation, and retention.
  • Tailor your approach to demo drives by uncovering customers' needs and delivering a personalized experience
  • Share your passion for adventure and stewardship, using your local knowledge to connect community members with outdoor venues, activities, eateries and beyond. Build the bond between the community and our brand
  • Utilize your training, skills, and operational toolkit to solve customers' product needs or questions, often working closely with the Customer Service and Guide Teams to create a seamless support conduit
  • Maintain a strong knowledge of all tools, including POS (Point of Sale), CRM, and configuration resources and actively leverage these platforms to generate leads and enhance customer experience
  • Seamlessly move customers through the ownership funnel, with the help of the digital commerce platform and CRM tools (including accessories and branded merchandise sales)
  • Focus on building lasting relationships to increase customer retention, by sharing your passion for our product, community and culture
  • Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary
  • Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
  • Diligently record community member feedback and preferences and log all info and insights in the CRM tool, always paying close attention to customer sentiment
  • Have a keen sense for visual merchandising and relentlessly uphold retail and vehicle presentation standards, ensuring our locations always look and feel premium
  • Take on additional projects, duties and assignments as required and/or by request from the retail leadership

Qualifications:

  • 2+ years' experience in customer service required; field marketing, sales, education, or hospitality environment preferred
  • At least 21 years of age
  • High School Diploma or GED required
  • Experience using POS and CRM software preferred
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
  • Ability to obtain and maintain local sales licenses if applicable in your state
  • Ability and willingness to work weekends, evenings, and holidays with willingness to travel when required; may be required to work both weekend days as dictated by the needs of the business
  • Energetic, enthusiastic, and engaging customer interaction style
  • Ability to understand and articulate concepts in the technology and automotive space
  • Resilience and ability to overcome objections using active listening and critical thinking
  • Ability to multitask while providing exceptional quality of work
  • Excellent written and verbal language skills in English, additional languages a plus
  • Ability to learn quickly, thrive in a fastpaced environment and adapt to changing timelines
  • An obsessive approach to elevating the customer experience and commitment to taking every opportunity to overdeliver when it comes to delighting and interacting with our community
  • Ability to build and maintain relationships, solicit cooperation, and a

  • Retail Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Freedom Mobile Full time

    A little about usAt Freedom, we're proud to be leaders in a movement that brings affordable wireless services to Canadians - we're always on the lookout for go-getters that are committed to disrupting the status quo.Does that sound like you? We'd love to meet you.The roleIf you're an upbeat, self-starter who genuinely enjoys interacting with others, we have...

  • Retail Ambassador

    2 weeks ago

    Vancouver, British Columbia, Canada Allbirds Retail Full time

    Vancouver, B.C. | Retail Team | Reports to the 4th Ave Store LeaderWho is Allbirds?At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our...

  • Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Rivian Full time

    Role Summary:As an Experience Specialist, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will encourage community members to connect with us time and time again. We are seeking engaging and enthusiastic individuals who have a passion for people, education,...

  • Administrative Assistant in Retail

    2 weeks ago

    Vancouver, British Columbia, Canada Sansorium Retail Full time

    Sansorium Retail is seeking a detail-oriented and organized Administrative Assistant to join our team. In this role, you will provide crucial administrative support to ensure the smooth operation of our retail operations. From managing schedules and correspondence to assisting with inventory management and customer inquiries, you will play a vital role in...

  • Retail specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Freedom mobile Full time

    Job DescriptionThe RoleIf you're a positive, proactive individual who truly enjoys engaging with others, we have an exciting opportunity as a Part-time Retail Specialist at our Capilano Mall location. An effective Retail Specialist converts store visitors into loyal Freedom Mobile customers by fostering authentic connections.A Day in the LifeYour time will...

  • Retail Operations Specialist- Temporary

    2 weeks ago

    Vancouver, British Columbia, Canada Arc'teryx Full time

    Department: Commercial - Retail Operational SolutionsReports to:Director, Operational SolutionsLocation:North Vancouver, B.C. or RemoteThe Retail Operational Solutions team is looking for a Retail Operations Specialist to lead the operational calendar and support our intranet solutions for our retail fleet. In this role, you will strategically manage our...

  • Retail Consumer Experience Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Adidas Full time

    Job Title: Running Expert Position Overview: We are seeking a highly knowledgeable and enthusiastic Running Expert to join our team. The ideal candidate will have a strong background in sports science, biomechanics, or a related field, along with practical experience in coaching or personal training. A passion for running, coupled with expertise in...

  • Recruitment Resourcer

    2 weeks ago

    Vancouver, British Columbia, Canada Recruitment Specialist Full time $40,000 - $45,000

    Scout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation. Our Group brands are comprised of: RecruitShop - offering a simple and effective flat-fee recruitment product aimed at SMEs. Employment Office - a...

  • Retail Merchandiser

    2 weeks ago

    Vancouver, British Columbia, Canada M30 Retail Services Inc. Full time

    M30 Retail Services, Inc. is a Calgary-based, forward thinking merchandising company setting the standard as a best practices merchandiser for retail companies across Canada. Our merchandising reps are dedicated and experienced, and our goal is to provide top notch merchandising services for our customers.Job SummaryGeneral info: Rate: $20/hour + vacation...

  • Gas Station Retail Operations Specialist BC

    2 weeks ago

    Vancouver, British Columbia, Canada Centex Petroleum Full time

    Field Retail Operations Specialist/Coordinator Centex, is a family owned, Calgary Based Petroleum Company that has been in business for over 30 years. Company's ability to provide our customers with a unique look, feel, and customer experience as well as a consistent selection of services and prod

  • Retail Recruitment + HR Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada OAK+FORT Full time

    Since our inception in 2010, OAK+FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like- minded individuals.POSITION SUMMARY**As the Retail Recruitment and HR...

  • Experience and Fulfillment Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Urban Machina Full time

    A Bit About UsUrban Machina Inc. (UMI) was founded on the need to improve the urban commute. We strive to make the "One-Car-Less" vision achievable by providing the public with an eco-friendly, fun and alternative way to commute. We are the exclusive distributors in Canada for various brands of foldable electric kick-scooters.What You'll DoAs a UMI...

  • Retail Education

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description Prestilux : Beauty Brand Builder in Canada At Prestilux Canada, we specialize in the distribution and marketing of prestigious and internationally renowned skincare, fragrance and cosmetic brands. Involved in all beauty distribution networks, we cover over 2, points of sales in drugstores, department stores and specialty boutiques...

  • Bilingual Customer Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities...

  • People Experience Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada ICBC Full time

    At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to bepart of a talented, diverse and inclusive team that is driven to serve its customers and community. You...

  • Client Care Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Western Veterinary Specialist & Emergency Centre Full time

    Cats Only Animal Hospital is currently welcoming a full-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated Create a warm...

  • Retail Consumer Experience Manager

    2 weeks ago

    Vancouver, British Columbia, Canada ADIDAS Full time

    The Consumer Experience Manager supports the Senior Store Manager in delivering a premium brand experience for consumers and store teams. This position works in collaboration with category leaders for shaping the end-to-end experience for the consumer. The core expectation of this position is to drive a culture of consumer centricity within the store which...

  • Gas Station Retail Operations Specialist BC

    2 weeks ago

    Vancouver, British Columbia, Canada Centex Petroleum Full time

    Field Retail Operations Specialist/CoordinatorCentex, is a family owned, Calgary Based Petroleum Company that has been in business for over 30 years. Company's ability to provide our customers with a unique look, feel, and customer experience as well as a consistent selection of services and products has allowed us to maintain a loyal client base and...

  • Marketing Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Compass Group Canada Full time

    Positive: Marketing Specialist (Retail Food Services)Location: Vancouver, BCSalary: $70,000 (Bonus eligible: 0 to 10%)Additional benefits: 3 weeks vacation, excellent healthcare benefits (effective day 1), RRSP matching plan.At Compass, we turn ordinary acts of service into extraordinary moments that make a difference. Think you can do the same? Then come to...

  • Gas Station Retail Operations Specialist BC

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description Field Retail Operations Specialist/Coordinator Centex, is a family owned, Calgary Based Petroleum Company that has been in business for over 30 years. Company's ability to provide our customers with a unique look, feel, and customer experience as well as a consistent selection of services and products has allowed us to maintain a loyal...