Retail Communications Specialist

6 days ago

Vancouver, Canada Arc'teryx Full time

**Department**: Operational Solutions

**Reports to**: Manager, Retail Communications

**Location**:North Vancouver, BC

**Your Opportunity at ARC’TERYX**:
**Meet Your Future Team**:
The Operational Solutions team designs the ideal conditions for stores to get sh*t done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement projects or launch initiatives to stores, develop store operating frameworks, and define recurring processes.

**If you were the Retail Communications Specialist now, here are some of the core activities you would be doing**:

- Evolving and continuously improving store communications
- Developing impactful internal communications for a global audience including (but not limited to) weekly publication, videos, speaking notes, editorial stories and intranet posts
- Packaging communications in a clear and visual way through engaging presentations and displays
- Partnering cross functionally to gain alignment and hold cross-functional teams accountable to meet milestones, specifically Product, (including Merchants, Allocations Teams, and Visual Merchandising teams), Brand Marketing, People & Culture, Finance, IT and Retail Training
- Creating and executing project plans to drive internal engagement and deliver results for specific initiatives
- Working with copywriters and/or translation services to ensure communications can be scaled and shared globally
- Continually improving, measuring, and evaluating effectiveness of employee communications strategies and methods
- Communicating project progress to key stakeholders across the business
- Identifying and mitigating risk in projects and escalating issues where necessary
- Supporting with the organization, management, and maintenance of key retail documents, files, and resources in our retail intranet
- Supporting with our Store Master List, our Retail Intranet, and our Distribution lists
- Championing our principles, practices, and procedures in Retail and maintain/uphold these consistently
- Presenting communications and deliverables to key stakeholders within the Commercial business and across the organization
- Managing different projects and initiatives as new priorities are added to the business objectives
- Developing new ways to manage the work across our teams, including new processes, practices and procedures
- Collaborating with other areas of HQ to deliver strategic projects and programs

**Are you our next Retail Communications Specialist?**:

- You have a bachelor’s degree in a related field
- You have 3+ year’s experience in a communications related role
- You are proficient with Microsoft Office, Adobe Creative Cloud, and illustrator (other tools may be an asset)
- You have experience in developing, creating, reviewing and releasing communications to large, varying audiences
- You have experience working with translation services, contractors or copywriters
- You have experience working in a vertical retail business model
- You have experience with intranet solutions and employee engagement tools
- You have a background in design, photography, and creative graphic solutions
- You have experience working with Smartsheet and/or other project management tools.
- You are proactive in identifying the root cause of issues and developing solutions
- You demonstrate the ability to multi-task and work under pressure, operating under tight time constraints with a strong sense of urgency.
- You have excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and cross functional relationship management
- You communicate with honesty and kindness, and you create space for others to do the same
- You embrace feedback and direction from your peers, managers and leaders
- You foster connection by putting people first and building trusting relationships
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it

**Equal Opportunity**

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, dri

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