Counter and Warehouse Support Representative

2 weeks ago


Oakville, Canada Independent Mechanical Supply Inc. Full time

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.

The Counter and Warehouse Support Representative is responsible for handling customer requests (i.e. product information, quotation request, order entry, customer and vendor returns) that come in directly or indirectly from customers or through the Outside Sales Representatives as well as helping out in the Warehouse when needed.

**Responsibilities**:

- Accurately enter customer requests for quote/orders/customer returns into IMS’s ERP system as requested by customer and management
- Provide accurate information to customers and troubleshoot when required
- Provide customers with a positive experience by delivering the best possible service with complete solution alternatives that includes involving peers and specialists
- Work closely and cooperatively with all company employees, customers, and vendors
- Participate in learning opportunities
- Develop relationships with vendors that will create favourable business conditions (greater margin and accurate delivery dates) for Independent Mechanical Supply
- Develop relationships with customers that positions Independent Mechanical Supply as their first choice for purchasing material
- Work with other departments (Heating/Project/Counter/Warehouse) to ensure customer’s orders and quotes are provided on time, and accurately
- Coordinate customer returns from delivered projects/orders with the customer and our vendors to minimize the negative impact to the customer and vendor while maximizing profitably for Independent Mechanical Supply
- Warehouse Picking, Packing, Shipping and Receiving
- Other duties as assigned

**Requirements**:

- Plumbing and Heating industry experience
- Strong knowledge and understanding of the Plumbing and Heating Industry wholesaler products
- Proficiency in Microsoft, Outlook, Word, Excel, Access, Adobe Acrobat, AS400 and other Order Entry Software and Internet Information Gathering/Research
- Demonstrated business acumen and the ability to manage multiple priorities in a deadline driven fast paced and high pressure environment
- Excellent written and oral communication skills
- Organizational and planning skills
- Demonstrated analytical, organizational, planning skills, and attention to detail
- Continual desire to learn and grow
- Ability to work in a noisy, hectic, and fast-paced environment
- Ability to work outside ordinary office hours (i.e. Saturday shifts)
- Obsessed with Exceeding Expectations

IMS is a mid-sized company with a small-company feel. We’re professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you’re interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.



  • Oakville, Canada Independent Mechanical Supply Inc. Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. The Counter Sales Representative is responsible for taking...

  • Warehouse Associate

    6 days ago


    Oakville, Canada Muir Tapes and Adhesives Ltd. Full time

    **Warehouse Associate** - **Muir Tapes & Adhesives Ltd.** (MTA) **Department**:Warehouse **Position reports to**: Warehouse Manager Position Level: Intermediate **Position function**: As a member of the warehouse team, the Warehouse associate will be responsible for ensuring all incoming and outgoing shipping processes are executed and maintaining the...


  • Oakville, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Counter Sales Associate** to support our Oakville Branch! **About Us** **Scope of the position** The Counter staff is responsible for looking after all customers that come in, entering orders, and picking customers' orders. They must possess strong electrical knowledge and product information. **A few...


  • Oakville, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Counter Sales Associate** to support our Oakville Branch! **About Us** **Scope of the position** The Counter staff is responsible for looking after all customers that come in, entering orders, and picking customers' orders. They must possess strong electrical knowledge and product information. **A few...


  • Oakville, Canada Btrust International Trading Inc. Full time

    Maintains receiving, warehousing, and distribution operations by following policies and procedures. - Will be constantly moving inventory from/to coolers/freezer - Able to perform tasks using power equipment (e.g. forklift, counter balance etc.) - Always maintain a health and safety working environment by following guidelines and procedures - May require...


  • Oakville, Canada Phoenix Airmid Biomedical Corp., Oakville, ON. CANADA Full time

    Job Overview: We are seeking a skilled Bilinqual Technical Support Representative to join our team in Ontario. As a Technical Support Representative, you will be responsible for providing technical assistance and support to our customers. This is a full-time position offering competitive pay and benefits. Both **Duties**: - Troubleshoot and resolve...

  • Shipping Associate

    6 days ago


    Oakville, Canada Muir Tapes and Adhesives Ltd. Full time

    **Warehouse Associate** - **Muir Tapes & Adhesives Ltd.** (MTA) **Department**:Warehouse **Position reports to**: Warehouse Manager **Position Level**:Intermediate **Position function**: As a member of the warehouse team, the Warehouse associate will be responsible for ensuring all incoming and outgoing shipping processes are executed and maintaining the...


  • Oakville, Canada Uwmississauga Full time

    We are currently seeking a Customer Service And Sales Support Representative for our company’s rapidly expanding marketing and advertising team. Local start-ups and national brands alike call on UW Mississauga to launch new products and services, acquire new customers, and help with existing customer retention through their innovative marketing and...


  • Oakville, Canada Uwmississauga Full time

    We are currently seeking a Customer Service And Sales Support Representative for our company’s rapidly expanding marketing and advertising team. Local start-ups and national brands alike call on UW Mississauga to launch new products and services, acquire new customers, and help with existing customer retention through their innovative marketing and...


  • Oakville, Canada Uwmississauga Full time

    We are currently seeking a Customer Service And Sales Support Representative for our company’s rapidly expanding marketing and advertising team. Local start-ups and national brands alike call on UW Mississauga to launch new products and services, acquire new customers, and help with existing customer retention through their innovative marketing and...


  • Oakville, Canada Hayward Industries Full time

    Overview: Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating,...


  • Oakville, Canada Canadian Tire Oakville Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Customer Service And Sales Support Representative

    Found in: Jooble CA O C2 - 4 days ago


    Oakville, ON, Canada Uwmississauga Full time

    We are currently seeking a Customer Service And Sales Support Representative for our company’s rapidly expanding marketing and advertising team. Local start-ups and national brands alike call on UW Mississauga to launch new products and services, acquire new customers, and help with existing customer retention through their innovative marketing and...


  • Oakville, Canada Hayward Industries Full time

    Overview: Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating,...

  • Sales Representative

    Found in: Talent CA 2 C2 - 2 weeks ago


    Oakville, Canada Equest Full time

    Take the next step in your sales career by joining Swish as a KLFP Sales Representative! What does the Sales Representative do? As a member of Swish's Kitchen, Laundry, and Food Processing (KLFP) division, the Sales Representative is a specialist in the laundry, warewash, and restaurant space. Covering a territory in Central/Western Ontario and reporting...

  • Night Warehouse Picker

    Found in: Jooble CA O C2 - 3 weeks ago


    Oakville, ON, Canada Manpower Full time

    As an Order Picker, you will be part of the Shipping and Receiving Department supporting supporting their daily operations. Packaging orders and putting stock away Picking stock according to orders Monitoring stock levels and updating stock locations Previous warehouse experience (Rf Scanner, Shipping/Receiving, & Inventory Cycle Counts) Valid...


  • Oakville, Canada USG Corporation Full time

    Sales Representative - Southwestern Ontario/London CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products, and people to build walls, ceilings, and careers. CGC Inc. is...

  • Admin Support

    3 days ago


    Oakville, Canada Healthy Planet Canada Full time

    **Responsibilities**- Respond to telephone, in person or electronic enquiries or forward to appropriate personPerform administrative duties such invoicing, expense management, and responding to department inquiries.- - Assists with department and storewide planning, preparation, and execution of meetings, projects, and events- - Track and coordinate with...


  • Oakville, Canada CareRx Full time

    **About CareRx** CareRx is Canada's leading provider of pharmacy services to seniors communities. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres...


  • Oakville, Canada Siemens Healthineers Full time

    **Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.** We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow...