Bilingual Customer Service Manager

2 weeks ago


Kingston, Canada Bunzl Canada Full time

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

**_ Responsibilities:_**
- Responsible for overseeing the training and development of Customer Service Representatives
- Monitors the overall performance of staff to ensure compliance with policies, practices and approved customer service processes
- Responsible to maintain the department's relationships with both internal and external customers with exceptional service
- Responsible for escalated customer interaction on customer problems, concerns and complaints
- Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
- Act as back-up to Customer Service Representatives as required
- Other duties as assigned

**_Requirements:_**
- Bilingual, English and French
- High School diploma or equivalent, Bachelor's degree preferred
- 3 - 5+ years experience in customer service or relevant business experience is required; preferably in a distribution environment
- Minimum of 1 year previous supervisory experience, preferably in a call center and/or distribution environment
- Must possess executive level communication skills with proficient PC skills to include Microsoft Office
- Must possess strong planning, organizational and time management skills, as well as strong problem solving skills
- Must be team oriented, dependable and a strong leader
- Must be able to multi-task with the ability to change direction quickly and often
- AS400 experience is highly preferred

**So, what are you waiting for? A new career awaits you with endless opportunities.**

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
- Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including an RRSP with a company match._
- Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, perceived race, ancestry, place of origin, national origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, disability, social circumstances, political belief and/or source of income; or any other prohibited ground of discrimination as defined in the applicable Human Rights Legislation._

IndBunzlCa

IndBunzlSJ

**Experience**: Preferred
- 3 year(s): Customer Service

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals



  • Kingston, Canada Bunzl Canada Full time

    Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there...

  • Service Manager

    6 days ago


    Kingston, Canada Jiffy Auto Service Full time

    Jiffy Auto Service is currently seeking a new full-time Service Manager to join our staff at our Kingston, ON location. The Service Manager is responsible for day-to-day management, listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle; in addition to listening and taking note of the needs of...


  • Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Why you’ll love this role**: - The Customer Service Representative supports customer relationships by promptly and accurately responding to and resolving complex Insurance and Investment inquiries received from customers and distribution partners on a daily basis.**What you’ll be working on**: - Maintain ownership of each inquiry from start to problem...


  • Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Bilingual Service Representative**: **Location: In-Office, Kingston, ON** Empire life is looking to hire a Bilingual Service Representative to join our Retail Operations team! You will perform the administration process and have the ability to demonstrate good decision making on issues that fall within a standard framework. **Why pursue this...


  • Kingston, Canada Xplore Inc. Full time

    **Position Overview**: * Xplore is now hiring Virtual Customer Service Representatives in the Kingston, Ontario area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will...


  • Kingston, Ontario, Canada MREL Group of Companies Limited Part time

    Customer Service Specialist – Join MREL Group of Companies Limited&##Location: On-Site – Kingston, Ontario, Canada &##Job Type: Full-time, 5-Year Contract Are you a proactive, customer-focused professional with a knack for building strong relationships? As a Customer Service Specialist , you will play a key role in managing MREL's Blasting...


  • Kingston, Canada BearCom Canada Corp. Full time

    BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done. Through...


  • Kingston, Canada CFMWS Full time

    **WHO WE ARE** The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work...


  • Kingston, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...


  • Kingston, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...


  • Kingston, Canada Walker's Capital Group Full time

    **Customer Service Clerk** **_ 56 Railway Street_** **_ Kingston, Ontario_** **We are looking for a qualified **_Customer Service Clerk_** to join our team in a full time position to help us achieve our goals. The Customer Service Clerk will serve as a point of contact for customers with queries about products, services and deliveries and provide support...


  • Kingston, Canada Farm Credit Canada Full time

    Closing Date (MM/DD/YYYY): 03/09/2025 Worker Type: Permanent Language(s) Required: English, French Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $52,879 - $71,543 AP: Lending admin knowledge and an agriculture background needed: Use your passion for providing extraordinary customer...


  • Kingston, Canada Farm Credit Canada Full time

    Closing Date (MM/DD/YYYY): 03/09/2025Worker Type: PermanentLanguage(s) Required: English, FrenchTerm Duration (in months):Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $52,879 - $71,543AP: Lending admin knowledge and an agriculture background needed: Use your passion for providing extraordinary customer...


  • Kingston, Canada Michaels of Canada, ULC. Full time

    Store - KINGSTON, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...


  • Kingston, Canada Michaels of Canada, ULC. Full time

    Store - KINGSTON, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...


  • Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Supervisor, Group Customer Service** **Why you’ll love this role**: The Supervisor oversees the daily operations of the business unit including the supervision of assigned teams and daily activities. The incumbent is guided by defined procedural constraints and works under the general supervision of the Manager. **What you’ll be working on**: -...


  • Kingston, Canada Browns Auto Service Centre Full time

    Education: No degree, certificate or diploma - Experience: 5 years or more **Work setting**: - Automotive service station **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold -...


  • Kingston, Canada Brown's Auto Service Centre Full time

    Are you currently pulling wrenches and tired of busting your knuckles? Is your partner sick of the dirty hand prints all over your home? Maybe it’s time to take that knowledge and make a move from the bench to the desk! We have what you are looking for at Browns Auto Service Centre and we want to hear from you! We are looking for a full time service...


  • Kingston, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Urban area **Tasks**: - Provide clients with information **Computer and technology knowledge**: - Database software - MS Excel - MS Outlook - MS Word - MS Windows **Security and safety**: - Enhanced reliability security clearance -...


  • Kingston, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Ascertain facts on issues such as reason for loss of employment and availability for work - Provide general information to clients and the public **Computer and technology knowledge**: - Database software - MS Access - MS Excel - MS Outlook -...