Digital Strategy Program Management Lead

7 months ago

Toronto, Canada Manulife Full time

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**

**Working Arrangement**

Hybrid

The Digital Strategy Program Management Lead is responsible for supporting the AVP, Digital Experience Enablement in driving the vision, strategy, and execution of the digital transformation in Canada Marketing and across the Canada Segment. This includes working closely with functional groups to track and ensure delivery against their digital roadmaps in alignment with the global digital transformation strategy. The Digital Strategy Lead will also be responsible for identifying alignment in digital strategies between functional groups, synthesizing common capabilities and drive continuous improvement through data-driven insights. In this capacity you will champion cross segment forums and work with cross-functional teams to ensure our digital experiences are optimized and aligned with our business objectives, advance the achievement of Digital outcomes including digital engagement initiatives and adoption of digital assets to deliver leading experience for our customers, advisors, and plan sponsors.

In this role, you will:

- Champion a customer focused culture
- Collaborate closely with business partners to achieve business priorities & initiatives
- Develop executive level presentations and reports to communicate progress, achievements, and challenges related to digital strategy and transformation program.
- Partner with key business and IT partners/stakeholders to enable process and technology improvements that will enable the right customer experience to meet business goals.
- Conduct ongoing industry and competitive analysis, maximising market insights to deepen individual and teams functional expertise
- Be part of a transformational journey and enable strategic decisions that will help shape the future of Manulife

**Key Accountabilities**:

- Digital roadmap delivery - partner with functional groups to refine, improve, update, and promote successful delivery of their digital roadmaps. Maintain and share a consolidated view of delivery status and progress with the Segment Digital Leadership
- Digital transformation advisory - leverage deep understanding of our business in conjunction with knowledge of functional teams’ digital roadmaps to share prioritized areas of improvement and opportunity with the Segment Digital Leadership towards a target state for digital capabilities
- Crafting Executive level reporting in various Global and Canada Segment forums on Digital Roadmap and tracking towards our digital leadership ambition
- Customer and Advisor journeys - partner with functional groups to unpack journeys to identify the key business capabilities needed to differentiate in the marketplace. Identify capability gaps to progress to that future state, mapping of capability development to Value Streams and product owners, and lead interlock process across functions to align on plans and priorities
- Servicing intents - partner with digital value stream owners, operations and technology teams to identify priority capabilities needed to deliver servicing intents for customers and advisors to develop digital self-serve alternatives and improve operational efficiency and customer experience
- This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

**What we are looking for**
- University degree. MBA or other business-oriented education would be an asset
- 6+ years of relevant experience, in digital strategy or transformation roles
- Confirmed digital acumen and experience in prioritizing and handling multiple initiatives simultaneously
- Leader with strong communication, influence, and organizational skills
- Ability to facilitate and enable clear, succinct communication between cross-functional partners
- Strong digital business capability expertise with the ability to work closely with business unit leaders to understand their business objectives and how digital transformation will help deliver against those objectives
- Team player with validated effective leadership to drive and facilitate transformation in a large and sophisticated global organization, with an ability to influence decision making and facilitate teams with multiple partners at all levels in the organization
- Proven experience operating in a sophisticated operational and technical environment
- Effective written and

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