Debt Collection Agent

3 weeks ago

Scarborough, Canada Transworld System Canada, Inc Full time

Transworld System Canada Inc. (TSI) is looking to groom our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff and not just numbers. We also take pride in encouraging a passionate drive within our employees through employee engagement activities, ongoing training, and contests.

Currently seeking Collection Agents in Major Banks, Government and Telecommunications portfolios.

Agents will be required to contact consumers via telephone in an attempt to collect overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Requirements:

- Strong communication skills
- Excellent phone etiquette
- Acute computer skills
- Negotiate repayment arrangement
- Accurately update consumer account information
- Utilize various trace tools to locate consumer information
- Clearly document call results
- Exceed minimum performance requirements
- Adhere to strict security policies & procedures
- Adhere to provincial and state laws
- Bilingual is certainly as asset (English, French) but not required
- Various shifts are offered depending on the department, minimum one evening shift for all departments

TSI offers:

- Paid licenses with condition
- Recognition Program/Awards
- Anniversary milestones are celebrated
- On-going training initiatives and career planning

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

COVID-19 considerations:
Transworld System Canada Inc. is currently following all measures presented by the Public Health Agency of Canada.

**Experience**:

- 3rd party debt collection: 2 years (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Scarborough, ON

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