Sales Manager

7 months ago

Whitby, Canada Alpha Auto Group - Ontario Hyundai Full time

Rev up your career with Alpha Auto Group ("AAG") Our mission? To put our customers first with world-class service every single day.

To keep driving this mission forward, we need someone who brings top-notch service skills, a thirst for growth, and a collaborative spirit. You'll need the drive to set and smash goals, both on your own and with the team.

As the demand for our top-tier service keeps rising, our **Ontario Hyundai** location is on the lookout for a **Sales Manager** to join the crew. Ready to shift your career into high gear? Join us at AAG and let's hit the road to success together

**Responsibilities**
- High consideration for the customer experience, willing to consistently commit to following through with prospecting calls and follow-up with customers within specific time frames.
- Train and manage the sales team to accomplish goals on F&I products that create a great ownership experience and increased consumer satisfaction.
- Conduct and attend regular team meetings, review and set team and individual goals and sales department performance and strategies
- Build out culture and team engagement. Motivate your team to achieve key goals, performance expectations ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.
- Promote and practice keeping detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to solve their problem.
- Personally strive for and promote within your team continuous growth and improvement by updating job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Analyze business metrics to resolve shortfalls and implement action plans to elevate performance, driving business through a high-level of involvement in day-to-day operation.
- Help teach and coach your team to overcome objections, close sales, and perform all other steps of the sales process.
- Always maintain professionalism, tact, diplomacy, and sensitivity in order to align with the company's brand and image.

**Qualifications**
- Minimum 3 years experience in a management role with a proven record of increase in customer retention, bottom line, and coaching centered people leadership skills.
- Experience and willingness to cultivate strong working relationships with direct and indirect reports, inter-departmental managers and larger dealer groups to collaborate and support the entire business.
- Detail and process oriented with strong problem solving, analytical and numerical skills.
- Highly effective communication (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders.
- Excellent time management and organizational skills.
- Exceptional work ethic, takes pride in providing exceptional customer centered service, always acting with integrity and with the best interests of the company in mind.
- Growth mindset - open to continuous coaching, feedback and support in development both within your own role but also outwardly in how you lead your team.
- Resilient and open to an ever changing environment and processes as the company continues to grow and adapt to an ever evolving market.
- Experience working with KPI’s to determine areas of high and low performance and interest in continuous personal and professional growth.
- Valid driver's license with a clean driving record.

Pay: $50,000.00-$100,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Leadership: 3 years (preferred)
- Customer Service: 5 years (preferred)
- Sales: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)
- OMVIC (required)

Work Location: In person

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