Client Service Associate

4 days ago

Toronto, Canada VON Canada (Ontario) Full time

**Requisition Details**:
Employment Status: Permanent, Part-time (0.6 FTE)
Program Name: Visiting Nursing/Home Support
Number of Hours Bi-Weekly: 45
Work Schedule: Days, Evenings, Weekends
Union/Bargaining Unit: CUPE
On-Call: No
Hybrid Remote: _Monday to Friday work in the office. Saturday, Sunday, and Holidays work remotely_

**Looking for a career in health care that provides you with an opportunity to make a difference in your community?**

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

**About us**:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. **Working at VON is more than just a job, it is a career that impacts how Canadians live.**

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

**What you’ll do**:

- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
- Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
- Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
- Support clients, nurses, and home support workers to ensure delivery of quality care
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
- Other duties/tasks as assigned by manager

**What we offer you**:

- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
- Defined Benefit Pension Plan with company contribution for eligible employees
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Experience with new health care technology such as CellTrak and Procura
- Be part of a health care team that provides support to people in your community and frontline workers

**What you need**:

- University/College education preferred, High School Diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency with MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
- Experience in a health care environment is an asset
- Previous customer service experience in a contact center environment is considered an asset
- Experience in a unionized environment is considered an asset
- A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
- The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.
- Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler_

  • Client Services Associate

    1 week ago

    Toronto, Canada Wellington-Altus Private Wealth Inc. Full time

    **Client Services Associate** **Location**:This position will be based out of our Toronto office. **Our organization**: Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and...

  • Client Services Associate

    2 days ago

    Toronto, Canada Wellington-Altus Private Wealth Inc. Full time

    **Client Services Associate** **Location**:This position will be based out of our Toronto office. **Our organization**: Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and...

  • Client Service Associate

    4 months ago

    Toronto, Canada SPS-North America Full time

    #temporary **Job Title**:Client Services Associate** **Reports To**: The **Client Services Associate** will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. **Job Overview**: The **Client Services Associate** provides exceptional office and mail services, delivering operational functions in the following areas:...

  • Client Service Associate

    2 months ago

    Toronto, Canada Manulife Full time

    As a Client Service Associate, you will be a key support person for our members of the team of wealth advisors delivering wealth and retirement advice to Manulife clients. The Client Service Associate will be an employee of Manulife, having some client-facing responsibilities and administrative support functions for the Advisor’s clients from Manulife...

  • Client Service Associate

    6 months ago

    Toronto, Canada MD Financial Management Full time

    **Requisition ID**: 197928 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Associate to join our team. As a Client Service Associate, you will be...

  • Client Service Associate

    6 months ago

    Toronto, Canada MD Financial Management Full time

    Requisition ID: 197928 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Associate to join our team. As a Client Service Associate, you will be...

  • Client Services Associate

    3 months ago

    Toronto, Canada Restoration Hardware Full time

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the...

  • Client Services Associate

    6 months ago

    Toronto, Canada Restoration Hardware Full time

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the...

  • Associate, Client Services

    6 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Services Associate

    7 days ago

    Toronto, Canada Wellington-Altus Private Wealth Inc. Full time

    Client Services Associate Location: This position will be based out of our Toronto office. Our organization: Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and...

  • Client Service Associate

    6 months ago

    Toronto, Canada MD Financial Management Full time

    Requisition ID: 188077 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Associate to join our team. As a Client Service Associate, you will be...

  • Client Service Associate, Dealer Services

    6 months ago

    Toronto, Canada Mercer Full time

    At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome...

  • Client Service Associate

    4 weeks ago

    Toronto, Canada Fiera Capital Full time

    At Fiera CapitalWe invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.Your Growth & Empowerment: We have ambitious growth...

  • Client Service Associate

    4 weeks ago

    Toronto, Canada Fiera Capital Full time

    At Fiera CapitalWe invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.Your Growth & Empowerment: We have ambitious growth...

  • Client Service Associate

    1 month ago

    Toronto, Canada Fiera Capital Full time

    At Fiera CapitalWe invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.Your Growth & Empowerment: We have ambitious growth...

  • Client Service Associate

    4 weeks ago

    Toronto, Canada Fiera Capital Full time

    At Fiera CapitalWe invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.Your Growth & Empowerment: We have ambitious growth...

  • Client Service Associate

    1 month ago

    Toronto, Canada Fiera Capital Full time

    At Fiera CapitalWe invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.Your Growth & Empowerment: We have ambitious growth...

  • Client Service Associate

    1 month ago

    Toronto, Canada Fiera Capital Full time

    At Fiera CapitalWe invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.Your Growth & Empowerment: We have ambitious growth...

  • Client Services Associate

    4 months ago

    Toronto, Canada Vesta Wealth Partners Full time

    Vesta Wealth Partners Ltd. is a Calgary based Wealth Management firm offering a unique array of active, passive, factor-based and alternatives solutions. We work closely with clients to construct optimal portfolios and are looking to welcome a Client Services Associate into our company who will be primarily responsible for managing our clients onboarding and...

  • Client Service Associate

    1 month ago

    Toronto, Canada Gallagher Full time

    Overview We are seeking a Client Service Associate to provide administrative support to our Groups Benefits Team. You’ll help our clients - employers of all sizes, across all industries- to build workplaces that work better. This position can be based out of Gallagher's Group Benefits office locations based in Toronto, Barrie or Sudbury. How you'll make an...