Clinic Operations Manager

4 months ago

Burnaby, Canada CHANGEpain Clinic Full time

**Overview**
changepain Medical and Allied Health Clinic is an accredited innovative interdisciplinary Pain Centre specializing in individualized whole-person pain and rehabilitation care. Using advanced neuroscience-based therapies, their highly experienced team of Doctors and Allied Health practitioners are dedicated to helping people optimize mind function, physical performance, and life vitality before and after injury. They are passionate about breaking barriers to holistic care as they believe in setting the example for health and care.

At changepain, they offer a blend of MSP, extended care, and private pay services to reduce the development of chronic pain before it happens and find ways to alleviate it when it impacts quality of life. They are an active training facility with UBC as well as a research center focused on treatment effectiveness and reducing barriers to care.

In recognition of their growth, the leadership team at changepain is seeking a healthcare operations leader with a deep understanding of what it takes to manage a clinic where patients feel supported, staff have robust support systems to excel in their roles, and external partnerships are thriving.

This is a truly unique and varied role. As the Clinic Operations Manager, you:

- own leadership of a team of 20 through 6 direct reports while indirectly supporting an overall headcount of 70 in running operations of the newly built Burnaby location.
- oversee clinic procedures and workflows including clinician and patient scheduling, data management, and support compliance with healthcare regulations and medical ethics.
- play a pivotal role in ensuring financial strength, a tech-forward environment, targeted marketing, optimal facilities management, and talent development for the clinic.
- Leverage technology and relationships to advance the mission of changepain.

As a member of the leadership team, you will work closely with the Board of Directors (including Founders) for long-term planning and clinic expansion. You will bring your innovative ideas to advance service delivery, your relationship-building strength to foster teamwork, and your diverse organizational experience to steward sustainable growth.

changepain is a highly data-driven environment, therefore comfort in working with Excel and supporting software to optimize data-backed decision-making will be a key skill set. Experience with Inputhealth EMR would be an asset.

Just as important, you understand the healthcare environment where decisions made can have a huge impact on the care given. You have natural business savviness to make informed decisions while driving the patient care journey forward. You possess a calm demeanor in managing multiple sensitive matters and thrive on breaking through barriers as a team.

Compensation

This role goes beyond just compensation. It is about wanting to be part of something bigger. That said, the competitive salary of $80,000 to $110,000 based on experience. changepain is actively working to create better-aligned HR development and compensation packages. Currently, they provide an annual bonus, 3 weeks of paid vacation, and full benefits. They also support hybrid work styles and flexible hours.

Interested?

Pay: $80,000.00-$110,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- How comfortable are you in leveraging technology to produce data-backed reporting?
- You must have Canadian healthcare experience and be located in GVRD.

**Experience**:

- team leadership: 4 years (required)

Work Location: In person

Expected start date: 2024-09-30

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