Live-in Chef-lodge Host(Ess)

4 weeks ago

Whistler, Canada Callaghan Country Full time

Food & Beverage (70%)
- Menu development, administration, and execution consisting of:
~ Continental Breakfast is a light option typically consisting of pastries, eggs, baked goods, fruits, toast, and coffee. Served buffet style.
~ Bagged Lunch of sandwich/wrap options with fruit, trail mix, and protein bar/baked goods along with juice box and electrolyte packet for guests venturing out from the Lodge. Also, an alternative seated option (Soup and sandwich selection from the day tripper menu)
~ Lunch (Fresh Lunch in the Alpine) for incoming day-tripping guests offering soup and sandwich and a simple soup & bun option (Three standard hearty soups on a rotating menu, with one additional vegan option always available). *Fresh Lunch in the Alpine program may be pre-prepared and available to be served by the lodge host team depending on workshare considerations. ~ Apres-Ski Appetizers an early evening selection of applies including veggies, crostini, cheeses, smoked salmon, and dips
~ Dinner for overnight guests (max. 24 persons) offering a single meal each night drawn from a list menu of 5 options which can be provisioned for in a remote location and re-supplied as needed (daily). Typically, these options would entail a BBQ-style dinner and dessert.
~ Staff Meals offering food ingredients for breakfast and lunch along with a fully prepared dinner accessible to your colleagues for quick prep/heat if required
~ Veg/Vegan/Gluten-Free adaptations across all of the above offerings
~ Special Events Catering offering a distinct specialty menu for the occasional wedding, corporate retreat
- Administration of all weekly grocery and supplies provisioning including maintenance of inventory levels of all ingredients, supplies, and equipment and reporting as required to the General Manager
- Supervise and facilitate the food ordering (YEN Bros), delivery process and ensuring timely scheduling, proper food storage and transportation of goods to the Lodge in a timely and efficient manner
- Work with the Business Manager to promote and monitor a high-quality food services program
- Accountable for planning and preparation of all F&B services
- Responsible for communicating weekly menu to Adventure Desk ahead of incoming guests
- Maintaining kitchen cleanliness (including washing and sanitization of utensils and dishware) is ultimately Chef's responsibility, however, support may be available depending on mutually acceptable workshare considerations with your colleagues.
- Ensure the quality of freshly baked breads, cookies, muffins, squares, and other sweets on a daily basis
- Work proactively to anticipate dietary needs, and when appropriate, follow up directly with guests regarding any unique upcoming menu requirements, dietary restrictions, and food allergies
- Confirm the accuracy of noted dietary restrictions on guest profiles prior to dinner service
- Maintain kitchen and equipment to standards compliant with licensing laws, health and safety, and other statutory regulations (industry-grade kitchen and dishwasher)
- Work with Vancouver Coastal Health to facilitate routine kitchen inspections that meet provincial health and safety standards

Guest Service / Hospitality (5%)
- Act as host character of Journeyman Lodge and general ambassador for Callaghan Country Wilderness Adventures with all guests, shareholders, media reps, and industry partners

Warmly welcome guests and assist in the delivery of a thorough lodge orientation (show them the slippers, instructions about lodge systems, water usage, our recycling efforts, etc.) Maintain professional personal grooming and attire standards at all times
- Enthusiastically introduce the dinner menu with attention to flavor pairings and pride for your craft
- Assist in efforts to keep the lodge clean, warm, and inviting before the arrival of all guests (fire going, hot drinks available, hot food waiting, etc.)
- Consistently interact with guests in a friendly, professional, and caring manner, careful to treat each guest with the utmost respect and courtesy
- Actively promote guest engagement, encouraging feedback, participation in social media reviews, and repeat visitation
- Be well versed in each of Callaghan Country's adventure packages and programs so that you are able to 'soft sell' the whole spectrum of experiences
- Seize opportunities to recover and enhance services, seek out opportunities for service innovation

Safety & Risk Management (15%)
- Conduct staff training in causes and prevention of food-borne illnesses, food protection, and management of healthy equipment and facilities for food preparation and serving.
- Actively support the practices and protocols to prevent and control the introduction, transmission, and spread of communicable illness/disease at our facility
- Participate fully during the training process and take total responsibility to build a strategy for effectively coping with apparent knowledge/skill gaps
- Ensure that you are well versed in Callagha

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