Contact Centre Representative

**We invest in people.**

Be part of a banking experience as unique as you are.

Tandia Financial Credit Union (Tandia) is seeking a Full-Time Permanent Financial Services Associate to join our contact center team located in our Administration Centre at 1295 Cormorant Road in Ancaster. This is a full-time role and work hours are day shifts Monday to Friday with occasional Saturday shifts.

On any given day, our contact center in Ancaster fields upwards of 150+ calls. This tells us that our members like connecting with a real person in their community who can help them with their unique financial needs. If you like a fast-paced contact center environment and love to provide outstanding customer service - this may be the perfect role for you

**Your Work at a Glance**

You will provide day to day banking assistance as well as respond to member inquiries. You will do this by understanding members needs and recommending solutions to help them reach their goals.

With your financial services knowledge, you will effectively up-sell and cross-sell Tandia’s investment options. For more comprehensive financial planning needs, you’ll be able to spot the opportunity and refer the member to one of our skilled advisors or members of our Wealth Management team.

**We are looking for someone who**:

- Has completed a degree / diploma in the field of business or commerce - or has equivalent work experience
- Has a minimum of 1 year work experience in a service and selling role in a financial institution. Previous client/customer-facing/Credit Union experience is an asset.
- Is enthusiastic and an excellent communicator
- Is highly organized and has the ability to multi-task
- Has a strong technical acumen and ability to learn systems and tools quickly
- Is proactive, going the extra mile to support our members
- Is a team player, always willing to jump in and help other team members

Our contact centre is open 6 days a week (Mon-Sat) for our members. Flexibility to work any of our operating hours is required.

We believe that financial institutions should be more accountable to the people they serve; we believe that there’s more than one way to measure success; and we believe that our profits should have a positive financial, social and environmental impact on the communities in which we live and work. Actions speak louder than words and we work hard to demonstrate our commitment each and every day.

At Tandia, we recognize that our staff and members are unique - and that matters to us.

As a credit union, living the co-operative principles is a part of our long and rich history.

We invest in our members and our communities with an extensive community investment program devoted to supporting the organizations, events, and volunteers that make our communities stronger.
- Tandia is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity and integration. Tandia is strongly committed to employment equity within its community and to recruiting a diverse workforce. Accommodation for applicants with disabilities will be provided upon request by contacting Human Resources._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you bondable? (able to successfully pass a criminal and credit check)

**Experience**:

- Financial services: 2 years (preferred)
- Call center: 1 year (preferred)

Work Location: In person