Dispatch Agent

7 months ago


Mississauga, Canada Mobilia Full time

Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for a **Dispatch agent, **to join our team.

Reporting to the Supervisor of Customer Experience, the Customer service - delivery agent must communicate with customers to explain the delivery process, book the delivery date based on truck availability in the region, and collect when required outstanding monetary balances on clients’ invoices.

Working at Mobilia means being part of a friendly team in a welcoming environment, open to new ideas. It means being close to senior management and being part of a dynamic company that has been in existence for more than 50 years, growing and open to continuous training of its employees.

**Roles and Responsibilities**:

- Ensure complete and precise comments pertaining to the client’s delivery experience are entered into Mobilia’s POS system for each delivery.
- Ensure that daily objectives given by the Supervisor of Customer Experience are achieved and provide for explanation when they are not
- Ensure that communication with customer is done in Mobilia’s standards at all time
- Ensure that all delivery invoices are finalized daily and closed following a successful delivery completion.
- Provide support to drivers who encounter difficult situations in the customer home, resolving such events in a diplomatic manner and ensuring a positive client experience.
- Prepare home delivery truck routes in the Descartes TMS in a cost effective manner while attempting to accommodate customer preferences (as much as possible) for a specific delivery windows.

**Requirements**:

- 1-3 years experience in a similar role
- Customer oriented and a background in call center or customer service operations within a home delivery environment in the retail industry.
- Excellent knowledge of the Quebec and Ottawa regions and surrounding region(s) with experience in home delivery route creation in the Descartes transportation management system (an asset).
- Excellent communications skills: written and spoken
- Excellent problem solving skills, ability to multitask in a high energy environment
- Knowledge of furniture products and assembly (an asset)
- Knowledge of GERS/Red Prairie/JDA, Descartes TMS (or similar systems) and Office suite of products (an asset).

**Benefits**
- Competitive salary
- Group Insurance
- Rigorous and structured training program
- Motivating environment
- Professional and passionate team

**You envision a career at Mobilia, in joining our teams, you will benefit from**:

- A hybrid teleworking environment.
- Benefiting from joining our group RRSP program.
- The possibility of partial or full reimbursement for your tuition fees (for all educational programs with Mobilia career growth potential
- special conditions apply).
- Up to 4 personal days each reference period (annualized as per hire date).
- Group benefits (long term, dental, vision, medical and paramedical); Mobilia pays 55%.
- Generous merchandise discount for yourself and your children/parents at all Mobilia stores.
- Free on-site parking, except for our Downtown location.
- Up to 120$ yearly reimbursement for safety shoes for all warehouse positions.
- But most importantly you will be working in a dynamic work environment with a strong team spirit.

**Join an innovative company in business for more than 50 years and benefit from a rewarding work climate in the interior design industry


  • Dispatch Agent

    4 days ago


    Mississauga, Canada Mobilia Full time

    Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for a **Dispatch agent, **to join our team for a 6 month contract. Reporting to the Director of Customer Experience, the Dispatch agent must communicate with customers to explain the delivery process, book the delivery date based on truck availability in the region, and collect...

  • Booking Agent

    7 months ago


    Mississauga, Canada ACE Iversta Car Rental Full time

    **Job description** Bookings Coordinator **Responsibilities**: - Work with bookings and databases - Answer and direct phone calls, coordinate schedule and client visits - Assist in the preparation of scheduled reports - Maintain a filing system as per management requirements - Perform regular data entry - Provide general support to visitors - Work with...


  • Mississauga, Canada ACE Iversta Car Rental Full time

    **Job description** Bookings Coordinator **Responsibilities**: - Work with bookings and databases - Answer and direct phone calls, coordinate schedule and client visits - Assist in the preparation of scheduled reports - Maintain a filing system as per management requirements - Perform regular data entry - Provide general support to visitors - Work with...

  • Booking Agent

    7 months ago


    Mississauga, Canada ACE Iversta Car Rental Full time

    **Job description** Bookings Coordinator **Responsibilities**: - Work with bookings and databases - Answer and direct phone calls, coordinate schedule and client visits - Assist in the preparation of scheduled reports - Maintain a filing system as per management requirements - Perform regular data entry - Provide general support to visitors - Work with...


  • Mississauga, Canada Philips Full time

    **Job Title**: Bilingual Customer Service Agent Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...


  • Mississauga, Canada Fuel Full time

    There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we...


  • Mississauga, Canada Fuel Full time

    There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we...


  • Mississauga, Canada Fuel Full time

    There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments. Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics,...


  • Mississauga, Canada Fuel Full time

    There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we...

  • Dispatcher

    6 days ago


    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    As a valued member of the PrimeFlight Toronto Pearson Airport team, you will provide prompt and efficient service to our airline clients by performing the following duties: - Take calls from airlines for requests for employee coverage - Schedule which agent will assist passengers based on knowledge of shifts or Managers assignments - Reassign job duties as...

  • Dispatcher

    7 months ago


    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    As a valued member of the PrimeFlight Toronto Pearson Airport team, you will provide prompt and efficient service to our airline clients by performing the following duties: - Take calls from airlines for requests for employee coverage - Schedule which agent will assist passengers based on knowledge of shifts or Managers assignments - Reassign job duties as...

  • Acap Dispatcher

    4 months ago


    Mississauga, Canada PrimeFlight Aviation Services Canada, INC Full time

    As a valued member of the PrimeFlight Toronto Pearson Airport team, you will provide prompt and efficient service to our airline clients by performing the following duties/requirements: - Take calls from airlines requesting employee coverage - Schedule which agent will assist passengers based on knowledge of shifts or Managers assignments - Maintain logs...


  • Mississauga, Ontario, C4W, Peel region, Canada Fuel Full time

    There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we...


  • Mississauga, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$21.86**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player...


  • Mississauga, Canada Serco North America Full time

    Position Description: Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy...


  • Mississauga, Canada Serco North America Full time

    Position Description: SERCO is offering a **$250 dollar** sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and...


  • Mississauga, Canada Serco North America Full time

    Position Description: SERCO is offering a **$500 dollar** sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and...


  • Mississauga, Canada Serco North America Full time

    Position Description: SERCO is offering a **$250 dollar** sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and...

  • Avop Driver

    6 months ago


    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Duties/Responsibilities**: - Assist pilots with luggage. - Transport Aircraft Cleaners - Communicates with the dispatcher during the route; provides updates to the dispatcher and reports emergencies, or accidents. - Visually inspects the shuttle before beginning the days assigned route. - Ensure the safety of all passengers and drivers. - Other duties as...


  • Mississauga, Canada Air Liquide Full time

    **Company presentation** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. **Here is what you will...