Program Control Officer, Epmo

5 months ago

Toronto, Canada Toyota Full time

**Program Control Officer, EPMO**

**Rank 5**

**Scarborough, ON**

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Program Control Officer to support our Information Services (IS) department and business teams. This is a full-time opportunity and will report to the Manager, IS Planning and Governance.

**What We’ll Bring**:
**_ Company & Culture _**
- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- A focus on respect for people and continuous improvement
- Summer Hours - condensed work week during the summer

**_ Benefits_**
- Competitive compensation package including bonus
- Extended health care and dental benefits effective immediately
- Company pension plan with additional employer contributions
- Associate vehicle discount program
- Reimbursement programs (tuition & fitness)
- Paid holiday shutdown and competitive paid time off benefits
- Sabbatical leave program

**What You’ll be Doing**:

- Governance, Methodologies & Project Management _
- Governance of the project/portfolio deliverables owning the PMLC and Agile / Waterfall methodologies
- Conduct Governance and Health Checks to ensure projects are following the Toyota Delivery Framework (TSF) methodology for program management
- Responsible for the Organizational Change Management (OCM) Framework, oversight, and evolution
- Own and upkeep the EPMO and Portfolio Repository
- Responsible for coordinating capacity planning and coordination
- Optimize best practices, techniques, and tools for project planning, execution, project management, ongoing milestone/deliverable tracking, communication, and key performance metrics
- Support project start-up steps
- Track and monitor all projects, conduct Portfolio analysis, dependencies, and reporting
- Conduct trend analysis and ask probing questions to understand any issues or risks
- Collaborate with Managers and Project Managers for ‘Phase 0’ deliverables and alignment across all teams
- Maintain and update Lessons Learned per project in the knowledge base repository
- Participate and support project retrospectives
- Tools and Frameworks _
- Responsible for the Playbooks and toolset(s) for project management, delivery, budgeting, and other project measurements (KPIs) with continuous improvement of methodology/templates
- SME on Tools for Evaluation/Evolution, standards, and utilization
- Train team members (such as Scrum Masters and Project Managers) on Azure DevOps tool, Kanban & best practices
- Evaluate, set up, and provide support for the PPM tool and integration of IS tools
- Communication & Support_
- Communicate and manage project expectations to project managers, owners, sponsors, team members, and other stakeholders
- Benefits realization tracking with monthly reporting to sponsors and stakeholders
- Lead annual financial budget cycle for the portfolio, with ongoing financial reporting and adjusting as required
- Support collaborative enablement of annual initiative prioritization across the business
- Initiate and support the hiring process, onboarding, and off-boarding of Project and Program Managers
- Provide timesheet validation support and troubleshooting

**What You’ll Bring**:

- Education & Experience _
- University degree in the field of computer science or business administration
- Trained, certified, and experienced in Agile & Kanban
- 1 or more of the following certifications:

- Certified Scrum Master (CSM) from Scrum Alliance
- Professional Scrum Master I, II, III (PSM) from Scrum.Org
- Agile Certified Practitioner (ACP) from PMI
- Project Management Professional (PMP)
- 8+ years of work experience in an IT project management capacity, including all aspects of process development and execution
- 5+ years experience in software development and supervision
- Knowledge of project management software, ideally Azure DevOps and Service Now PPM
- Experience in developing and deploying project best practices, policies, and processes
- Demonstrated experience in personnel management
- Experience leveraging excel to manage a budget
- Skills and Capabilities _
- Ability to facilitate relations between business groups and technology departments
- Ability to work independently and in a team-oriented, collaborative environment
- Aptness to conform to shifting priorities, demands, and timelines in a high-pressure environment
- Strong analytical and problem-solving capabilities
- Ability to communicate with individuals who come from a broad spectrum of disciplines
- Persuasive, encouraging, and motivating
- Ability to defuse tension among and between project teams, should it arise
- Advanced interpersonal, written, and oral communication skills
- Adept at conducting research into project-related issues and products.

**About Us**

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in T

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