Recreation Services Representative

3 days ago

Kingston, Canada The Corporation of Loyalist Township Full time

**Overview**

Reporting to the Supervisor of Recreation & Leisure, the Recreation Services Representative is responsible for providing excellent customer service, reception and cashiering service for the Leisure and Activity Centre and the W.J. Henderson Recreation Centre. This position is the main point of contact for the public in our recreation centres and responds to and/or directs all telephone and counter inquiries; receives and processes program registrations, occasional facility bookings, admission fees and product sales.

**Responsibilities**

Ensures a positive and welcoming experience and environment for the public and staff attending the facilities, and maintains excellent customer service at all times

Stays current with recreation program offerings and services

Assists in program follow-up calls, including wait lists, cancellations, transfers, et c.

Assists with program and facility set up when necessary

Receives and processes payments for program registrations, memberships, daily programs, facility bookings and products, using the Recreation Management Software, PerfectMind

Adds and updates client account information, as needed

Follows all cash handling procedures and balancing in accordance with Loyalist Township policies and procedures

Accurately completes all appropriate forms and documentation

Assists with administrative duties as assigned by the Supervisor

Responsible as an employee for health and safety, including working safely within requirements of legislation and policies, reporting hazards, and maintaining a safe and clean environment

Other duties as assigned

**Qualifications**

Prior training in customer service practices with a minimum of two years previous customer service and cashiering experience

Excellent interpersonal skills with a proven ability to communicate effectively (orally and in writing with a wide variety of individuals in a courteous and competent manner and ability to resolve issues in a professional manner, using effective de-escalation techniques

Team-oriented with the ability to work both independently and as a member of a high-functioning team

Experienced proficiency with processing payment via cash, debit and credit

Basic knowledge of general office procedures and practices, with good keyboarding skills

Good organizational and time management skills with a keen eye for detail and accuracy

Able to work with mínimal supervision and take initiative to assist others and contribute to improving processes

Ability to work a variety of shifts, including evenings and weekends

Able to maintain confidentiality of information

An acceptable criminal reference check (CPIC) completed within the last six months

Current Standard First Aid and CPR C certification

**Working Relationships**:
Internal

Daily communication with Recreation and Municipal staff

External

Daily interaction with Township residents and patrons

Note:The job description reflects the primary duties and responsibilities of this position and should not be construed to describe in detail all duties and responsibilities of the job.

**Work Experience**

Ontario Secondary School Diploma or Ontario High School Equivalency Certificate

**Employment Level**

Casual

**Wage Range**

$18.65 - $19.98 /Hour

**Work Conditions**

Primarily, office environment working conditions apply.

May be seated for long periods (3-4 hours).

Some moderately heavy lifting, with occasional heavy lifting during set-up procedures.

May have exposure to smells such as pool chlorine, gym atmosphere. The ability to walk, climb stairs or otherwise travel around the facilities is required.

Normal shift length is 3 hours and staff may be scheduled for up to 24 hours depending on availability and programming needs.

Work locations include the W.J. Henderson Recreation Centre and the Leisure and Activity Centre.

**Eligibility Statement**

be legally able to work in Canada.

be able to provide an acceptable criminal records background check (CPIC).

possess and maintain a valid Class “G” driver’s license with an acceptable driver’s abstract.

Note: The job description reflects the primary duties and responsibilities of this position and should not be construed to describe in detail all duties and responsibilities of the job.

**Equity Statement

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