Customer Service Representative

4 days ago

London, Canada Jones Healthcare Group Full time

**Join Jones Healthcare Group - Where Innovation Meets Purpose**

At Jones, we’re committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions.

**Summary of position**:
**If you love** fostering positive customer relationships and ensuring their needs are met with exceptional service, then this position will be of interest to you.

**If you get inspired by** the opportunity to be a key liaison between key stakeholders enhancing customer satisfaction, then this position is an ideal match for you.

**If you are driven by **a passion for effective communication, problem-solving, and continuous improvement exceeding customer expectations, then you’ll want to consider this opportunity.

Join our Pharmacy & Medication Adherence team as a Customer Service Representative (CSR) where you'll play a crucial role in ensuring on-time delivery of products while providing top-notch customer service. As the liaison between customers, sales teams, and internal groups, you'll manage orders, handle inquiries, investigate complaints, and coordinate with various teams to address customer needs.

**More about your responsibilities**:

- Receive and process customer orders and inquiries promptly and accurately.
- Investigate and respond efficiently to customer complaints.
- Ensure accurate and timely order processing through SAP and the Online Pharmacy Store.
- Monitor order progress, advise of delays, and provide tracking information.
- Coordinate with internal teams regarding order status.
- Manage exceptions from EDI orders and supply emergency orders when needed.
- Promote and assist customers with our Online Pharmacy Store.
- Recognize opportunities to enhance sales orders and make product recommendations.
- Work closely with customers to communicate inventory status and price quotes.
- Attend and participate in sales and operations meetings when required.
- Verify debits/credits, process returns, and submit Continuous Improvement Reports.
- Process new artwork requests, create proofs, and complete the art process for new orders.

**What you’ll bring**:

- Values that mirror ours, from the Inside Out**:I**ngenuity, **N**imble, **S**upportive, **I**nclusive, **D**riven, **E**mpathetic.
- Minimum 2 years in a customer service environment required.
- Proficiency in MS Outlook, Word and Excel.
- Order management experience within SAP environment is an asset.
- Post-secondary Diploma in Business an asset.

**We care about our colleagues, some benefits we offer are**:

- A safe, respectful, and inclusive environment
- Competitive compensation and equitable people practices
- Comprehensive benefits and an RRSP program where we match up to 5% of your earnings
- Opportunities to grow and develop, alongside a supportive team
- Employee and family assistance program
- Referral bonuses
- Education reimbursement program
- Colleague appreciation events
- and more

Please submit a resume and let us know why you are interested.
- As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided._

For all feedback on equity and accommodation needs, please also contact the Human Resources department.

  • Customer Service Representative

    2 weeks ago

    London, Canada Service Ontario Full time

    We are a privately owned and operated Service Ontario office. We are looking for a customer-oriented service representative. This person will provide product/services information and resolve any problems that our customers may have with accuracy and efficiency. The target is to follow government policies and procedures, ensure excellent service standards...

  • Customer Service Representative

    4 weeks ago

    London, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...

  • Customer Service Representative

    3 weeks ago

    London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    3 weeks ago

    London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    3 weeks ago

    London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    3 weeks ago

    London, Canada Checkers Cleaning Supply Full time

    **Customer Service Representative** At Checkers Cleaning Supply, we take cleaning seriously, serving our clients with Honesty, _**INTEGRITY**_, and Dedication since 1984, providing Exceptional Service and Exceptional Supplies. If you are looking to build a career you can love, we’re ready to help! We’re looking for a person with _**GRIT**_ to work hard...

  • Customer Service Representative

    1 week ago

    London, Canada U-Haul Full time

    **Customer service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    4 weeks ago

    London, Canada Waste Connections Full time

    **Waste Connections of Canada, **the leader in non-hazardous solid waste management in North America is looking for a **Customer Service representative **to join our team in **London, ON.** We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community. **Hours:...

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: London, ONType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    1 month ago

    London, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: London, ONType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    7 days ago

    London, Canada Airport Hyundai Full time

    Customer Care Representative / Promotional Specialist **POSITION DETAILS** Location: London, ON Department: Automotive Service Department Employment type: Full-Time Open Position: 1 Our Franchise Car Dealership is seeking a Customer Care Representative with customer care, phone experience and any automotive experience. This opportunity has growth...

  • Customer Service Representative

    4 weeks ago

    London, Canada U-Haul Full time

    **Location**: 745 & 783 York St, London, Ontario N5W 2S6 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...

  • Customer Service Representative

    4 weeks ago

    London, Canada Integrated Digital Solutions Full time

    **GENERAL ACCOUNTABILITY**: The Customer Service Representative responsibilities include receiving emergency and non-emergency calls from clients and vendors, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members for service calls. Customer Service Representative should have good judgment skills and the...

  • Customer Service Representative

    4 weeks ago

    London, Canada U-Haul Full time

    **Location**: 112 Clarke Rd, London, Ontario N5W5E1 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    3 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **London Auto Collision** **London, Ontario** At **London Auto Collision,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer Service...

  • Customer Service Representative

    3 weeks ago

    London, Canada WCGWCUUS Full time

    **Waste Connections of Canada is looking for a Customer Service Representative to join the team at our London ON, location** **A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of multitasking...

  • Customer Service Representative

    3 weeks ago

    London, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our LONDON location as a Customer Service Representative! **_**Part-time, Monday shift.**_ The...

  • Customer Service Representative

    3 weeks ago

    London, Canada WASTE CONNECTIONS OF CANADA Full time

    **Waste Connections of Canada is looking for a Customer Service Representative to join the team at our London ON, location** **A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of multitasking...

  • Customer Service Representative

    1 week ago

    London, Canada Corporate Investigation Services Full time

    **Corporate Inquiry Systems, a division of Corporate Investigation Services (CIS), **is currently recruiting for a Client Service Representative. Since our humble beginnings in 1987, CIS has grown to be one of the most respected pre-employment screening companies in the country, working with 200+ HR departments and companies across Canada. We are looking for...

  • Customer Service Representative

    1 week ago

    London, Canada Catalyst Lubricants Full time

    Catalys Lubricants Inc., a division of Crevier Group is searching for a Customer Service Representative for its Ontario location in London. Who are we? We are a family business that was established in 1945. The current shareholders of the third generation of the Crevier family adopt a philosophy of proximity and reliability that we have the chance to feel...