Concierge - Part Time

2 weeks ago

Whistler, Canada FAIRMONT Full time

Company Description
**Your team and working environment**:
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia
- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination
- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today

**What is in it for you**
- Hourly Rate Range: $18.75 - $23.40 CAD Gross per hour
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

**Job Description**:
**Concierge - Part Time**
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

**What you will be doing**:

- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require
- Assist with any plans or arrangements the guest intends to make during their stay
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned

**Qualifications**:
**You're experience and skills include**:

- Previous customer related experience an asset
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal & written communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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