Guest Services Agent

3 weeks ago


Calgary, Canada Hilton Garden Inn Calgary Airport Full time

We are looking for a friendly face to join our Front Desk team This is the perfect opportunity to expand your knowledge of, and grow within, the hospitality industry.

**Rate**:Starting at $15.00/hour depending on experience

**Hours**: At this time, we are looking to fill either part-time or full-time positions.

**Shifts**:Must have flexible availability. Schedule may include morning, evening, and mid-shifts, as well as weekends and holidays.

**Experience/Skills**:

- Previous hotel experience is preferred, with knowledge of OnQ being an asset.
- Hospitality or Tourism diploma is an asset.
- Great customer service and communication skills.
- Ability to multi-task, with good time management skills.
- Able to adapt to different situations and prioritize tasks accordingly.
- Ability to work independently and as part of a team.
- Willingness to learn and provide the best experience possible to our guests

**Duties**:

- Welcome guests to the hotel
- Create and modify reservations.
- Check guests in and out.
- Answer incoming phone calls.
- Assist with guest requests and questions.
- Resolve guest issues to the best of your ability.
- Ensure a professional and friendly manner at all times.
- Communicate efficiently with all other hotel departments.
- Demonstrate knowledge of the hotel and our services.
- Assist other departments as necessary.
- Maintain a cash float throughout your shift.
- Maintain a sanitary and tidy work station.
- Assist with sanitizing public/staff areas, as required.
- _Other duties may be required, and can be expanded on during the interview process._

**Benefits**:After probationary period; access to the Hilton Team Member Travel Program for yourself, your friends, and family. Group health benefits.

**COVID-19**:Face masks are optional for both staff and guests inside hotel and shuttle. Regular sanitization of public and common areas.

**Job Types**: Full-time, Part-time

**Salary**: From $15.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Customer service: 2 years (preferred)
- Hospitality: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)

Work Location: In person


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