Manager, Customer Experience

2 weeks ago


New Liskeard, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Job Requirements**
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Retail Sales & Service

**Job Category - Primary**
- Retail Banking - Management

**Job Category(s)**
- Retail Banking - Management

**Hours**
- 37.5

**Business Line**
- TD Canada Trust

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- New Liskeard

**Work Location**
- 883303 Highway 65, Unit 1

**Job Expires**
- 30-Jun-2023



  • New Minas, Canada Michaels of Canada, ULC. Full time

    Store - NEW MINAS, NS We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...

  • Branch Manager Ii

    6 days ago


    New Liskeard, Canada TD Bank Full time

    410480BR Retail Banking - Management New Liskeard, ON May 26, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Shift Manager

    2 days ago


    New Liskeard, Canada Wendys Restaurants Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - Restaurant **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate ingredient and supplies required for meal...

  • Clinical Manager

    1 week ago


    New Liskeard, Canada Temiskaming Hospital Full time

    Temiskaming Hospital, a 59-bed hospital located in Temiskaming Shores, Ontario, is seeking a transformative leader to provide managerial oversight of its **Emergency, Special Care Unit, Operating Room, Cardiac Rehabilitation and Respiratory Departments.** **Responsibilities**: - Provide administrative and clinical leadership to a multidisciplinary team in...

  • Clinical Manager

    1 week ago


    New Liskeard, Canada Temiskaming Hospital Full time

    Temiskaming Hospital, a 59-bed hospital located in Temiskaming Shores, Ontario, is seeking a transformative leader to provide managerial oversight of its **Obstetrics, Medical/Surgical, ALC/Transitional Care, Palliative Care, Spiritual Care and Allied Health Departments**. **Responsibilities**: - Provide administrative and clinical leadership to a...


  • New Liskeard, Canada Wilson Chevrolet Buick GMC Full time

    **Do you enjoy working in a fun and fast paced environment? **Do you want to work for a family owned company that values their employees and offers the opportunity for advancement? Welcome to Wilson Chevrolet Buick GMC in New Liskeard. We are presently seeking an enthusiastic and outgoing individual to join our Parts Department in the capacity of **Parts...


  • New Richmond, Canada Scotiabank Full time

    As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian...


  • New Liskeard, Canada Gardewine Full time

    **LINEHAUL - OWNER OPERATOR (NEW LISKEARD)** Gardewine is a large transportation, warehousing, and logistics company with terminals across Canada and a strong history that dates back to the 1950’s. The most important aspect of our company’s operations is our dedicated people; _our people will always be the source of our success and their safety and...


  • New Liskeard, Canada Ministry of Transportation Full time

    **ATTENTION: Forward Focused Leaders!** Are you a strong leader driven by attention to detail and quality of work in relation to road design and highway construction? If so, consider this opportunity to join our dynamic leadership team with the Ministry of Transportation, Operations Division, Northeast. **Be sure to check out the Manager Recruitment...

  • Camp Waiter/waitress

    10 hours ago


    New Liskeard, Canada Island 10 Fishing Retreat Inc Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - Restaurant - Remote location - Willing to relocate - Camp **Tasks**: - Serve food and beverages - Provide customer service **Security and safety**: - Criminal record check **Work conditions and physical capabilities**: - Fast-paced environment - Work under...


  • New Liskeard, Canada Quantum Xpress LTD. Full time

    Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - In shop - On-site customer service **Tasks**: - Install, maintain and repair electronic equipment - Inspect and test electronic equipment and assemblies - Diagnose and locate circuit, component and equipment faults -...


  • New Liskeard, Canada Colas Full time

    **Subsidiary**:Miller Paving Limited Location: New Liskeard, ON **As a DZ Driver, You Will**: - Maintain a clean and mechanically sound truck - To deliver products to customers on a timely basis - Perform circle checks (including air brakes) - Maintaining accurate documentation - Other duties as assigned **What You'll Bring**: - Have a valid AZ or DZ...


  • New Liskeard, Canada Colas Full time

    **Subsidiary**:Miller Paving Limited Location: New Liskeard, ON **As a Project Coordinator, You Will**: - Coordinate subcontractor and suppliers - Track project costs and productions - Assist foreman and superintendents in their daily tasks - Assist in project planning and scheduling - Ensure compliance with contract documents and specifications **What...


  • New Liskeard, Canada Temiskaming Hospital Full time

    Working as an integral member of the Corporate Services team, the Administrative Assistant will provide efficient and confidential administrative support to the Chief Financial Officer, Chief Operating Officer and Corporate Services Team while ensuring the day-to-day operations are managed, coordinated, and performed. As an Administrative Assistant, you...

  • Director

    6 days ago


    New Liskeard, Canada Zack's Crib Full time

    **About Zack’s Crib**: Founded in 2018, the Zack's Crib (ZC) project came to fruition when some parents who were struggling to find the right services for their son, started talking to other people who were either living similar situations or wanted to help. Zack’s Crib provides safe and accessible emergency shelter to people experiencing homelessness...


  • New Liskeard, Canada District School Board Ontario North Full time

    **DISTRICT SCHOOL BOARD ONTARIO NORTH EAST** **SUPERINTENDENT OF EDUCATION** **Required August 8, 2023 Comp. 23-34** As a member of Administrative Council and reporting to the Director of Education, you will demonstrate your commitment to the Board’s vision, mission and three priorities of culture, equity and innovation. Responsibilities will include...


  • New Glasgow, Canada Needs Convenience Full time

    Cash/Debit Sales Up selling a must Lotto and Tobacco Sales Customer Service/Following Policy Merchandising/Stocking Cleaning Sign work contract and expectations of job upon hiring Lift, kneeling and bending Able to work alone and have great time management skills Some experience an asset but willing to train Night shift premium **Job Type**:...


  • NEW GLASGOW, Canada Spar Group Full time

    Overview: GARDEN CENTRE ASSOCIATE SPAR spring hiring season is here! Come join the fun as our Garden Centre Associate from May through July! We are hiring energetic customer focused employees to work in the Garden Centre at a national retailer.  We offer flexible day shifts (mornings or afternoons), full time or part time hours and a competitive hourly...


  • New Richmond, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • New Westminster, Canada TD Bank Full time

    Job Description: Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting...