Supervisor, Client Placement

2 weeks ago

Halton, Canada Halton Region Full time

**Supervisor, Client Placement**:

- At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process._
- You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility._

**_As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. Where the work permits, employees will have the choice to work where they can have the greatest impact on achieving our goals. Please note, this position is eligible for our Hybrid Work Program/Work from Home Arrangement._**

**Posting ID**: 1622
**Department**: Social & Community Services
**Division**: Housing Services
**Pay Range**: $83,686 - $111,577

**Job Type**: Permanent
**Hours of Work**: 35 hours per week
**Work Location**: 690 Dorval Drive, Oakville
**Employee Group**: MMSG
**Posting Date**:February 7, 2023
**Application Deadline**: February 21, 2023

**Job Summary**:
Reporting to Manager, Housing Services this position provides direct supervision to a multi-disciplinary team responsible for administering Rent Geared to Income/Housing Allowances for Halton Community Housing and the Rent Supplement Program.

**Duties & Responsibilities**:

- Provide direct supervision to multi-disciplined team responsible for administering Rent Geared to Income (RGI)/Housing Allowances for Halton Community Housing and the Rent Supplement Program.
- Recruit, orient, train and provide ongoing supervision and performance management of staff within a unionized environment. Provides conflict resolution and conducts annual performance plan reviews.
- Recruit, orient, train and manage the learning goals of placement students.
- Ensure the effective delivery of programs, services and outcome targets, as identified by the Province and/or divisional management team, by overseeing ongoing program reviews and evaluation, developing/implementing internal policies and procedures and interpretation of and monitoring compliance with related legislation.
- Conduct regular and ongoing audits to ensure program eligibility, entitlement and integrity. Identifies individuals and or team learning needs and responds as appropriate.
- Develop operational guidelines, procedures and reports as needed.
- Oversee and maintain customer service standards by responding to participants in crisis and ensuring appropriate intervention occurs, responding to inquiries in a timely manner and fostering and maintaining community partnerships.
- Provide direction and support to Housing and Community Services providers as well as staff on technical and legislation/policy matters relative to RGI and rent supplement.
- Provide technical support regarding the Yardi Enterprise Program.
- Measure and reports on the status of initiatives under the portfolio.
- Monitor the budget for the Rent Supplement Program.
- Act for the Manager, Housing Services in their absence.
- Liaise with Supervisors from other program areas for improved service delivery.
- Participate on Departmental, Divisional and external committees.

**Skills & Qualifications**:
**Essential**
- A degree or diploma in a Human Services/Social Services Program.
- Minimum of five (5) years experience in social housing or social services field.
- Minimum of two (2) years progressive supervisory experience.
- Sound knowledge and interpretation of provincial legislation and local and/or provincial directives as it relates to the Housing Services Division.
- Exceptional communication, interpersonal, collaboration ad decision-making skills.
- A high degree of political acuity is required along with a sound knowledge of relevant legislation for Housing Services including the _Housing Services Act _and _Residential Tenancies Ac_t.
- Strong analytical skills and capability in program compliance, program integrity and ensuring customer service standards are met.
- Excellent computer skills are required including MS Office and YARDI.
- An equivalent combination of education and experience.

**Preferred**
- Previous experience managing staff in a unionized environment.

**Working/ Employment Conditions**:
**Working Conditions**
- Travel within Halton Region will be required; incumbent must supply their own transportation.

**Employment Conditions**
- In accordance with requirements in Ontario Regulation 191/11 - I

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