Temporary Employee

2 months ago

Thunder Bay, Canada Enbridge Full time

**Posting End Date**:
November 12, 2024

**Employee Type**:
Temporary (Fixed Term)-Full time

**Union/Non**:
This is a unionized position

**Bargaining Unit/ Local**:Unifor Local 790 Thunder Bay Office
**Primary Location**:Thunder Bay, Ontario
**Rate Classification/Pay Range**:Step 1 $34.28 per hour
**Number of Available Positions**:Six (6) Temporary Positions

At Enbridge, we know that every customer is different, and we like that

As a Customer Response Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests to utility services.

**Important Note**:This role is considered safety sensitive, and as such, you may be required to undergo various background screenings. This may include but is not limited to a driving record abstract, criminal check, a company sponsored medical and drug testing.

**What You Will Do (Responsibilities)**:

- Receive incoming calls as required. Callers include residential, commercial and industrial customers, and internal departments.
- Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, equal monthly payment plans, transfers of credit balances, account information changes, utility services, and emergency calls.
- Follow company and business unit processes, policies and procedures.
- Transfers are the exception.
- Promote corporate programs/initiatives, such as eBilling, as required.
- Research account information and prepare the documents to update the customer's account accordingly.
- Completes other tasks and assists other departments as assigned.

**Who You Are (Qualifications)**:
You will have the following combination of education and experience:

- Minimum high school education.
- Excellent verbal and written skills.
- Proven desktop skills required including knowledge of Microsoft Suite products.
- Accurate keyboarding and data entry skills.
- Must have current SAP experience, setting up customers & "My Account" knowledge.
- Demonstrated ability to work in a fast-paced team environment.
- Experience in a Call Centre environment preferred.

**Mandatory Testing**:

- Call Center Customer Service Survey
- Call Center Inbound Sales Skills
- Cell Center Listening Skills [audio]
- Typing - General

**Comment**:The time duration for this temporary position would be up to 1 year.

Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

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