Manager, Partnerships and Client Success

2 weeks ago

Richmond, Canada PressReader Full time

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as _The Washington Post_, _The Guardian_, _Newsweek_, _Rolling Stone_, _The Globe and Mail, _and _Vogue _to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) ‐ a white‐label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have a full‐time opportunity for a **Manager, Partnerships and Client Success **to join our Transportation Team.

In this key role where customer experience and satisfaction are essential, you will optimize your strong attention to detail, customer care and business development skills to provide the best service and grow our partnerships within the airport lounges industry.

You will be focusing on establishing and building solid relationships with clients and on understanding their needs and expectations.

This is a fulfilling role if you take pride in a job well done and want to enjoy the fruit of your efforts, such as seeing PressReader being part of the services offered by major airlines and global airport lounges’ operators, knowing your team made it possible.

In this role, you will:

- Act as an external point of contact, and internal driving force, for project management and execution of launch campaigns
- Offer support to business client accounts by acting as the central point in the account management process, working internally and externally across marketing, accounting, content, legal and technical teams
- Maintain strong relationships with clients and keep in touch regularly to ensure that PressReader proactively addresses any potential challenges, and takes full advantage of any additional opportunities that may arise (upselling, further product implementation, marketing visibility, etc.)
- Assist the business clients on product training of the PressReader app, PressReader web‐based platform, PressReader for Business portal (PressReader Analytics, Self‐Publishing tool) and access methods for passengers and staff
- Manage day‐to‐day responsibilities including monitoring and reporting on product usage.
- Advocate for clients’ needs and point of view internally, and act as the central knowledge base about such clients with Senior Leadership, Sales, Marketing and Product teams
- Act as a resource and consultant for best practices internally and towards the client as it relates to the account management process
- Achieve growth and hit sales targets by successfully managing a healthy sales pipeline in the airport lounges business
- Design and implement a strategic business plan that expands the airport lounges client base and ensures the product strong presence in commercial aviation
- Coordinate RFP responses and pitches to potential new clients
- Ensure that all projects are delivered on‐time, within scope and within budget
- Ensure proper invoicing of business client accounts on a regular basis; you will support the collections process
- Prepare for and represent PressReader at trade events, including conferences, expos and meetings with partners, as assigned.

You are a great fit if you have:

- 3+ years of experience in Business Development and B2B Sales
- 2+ years of experience in Project Management
- Experience in managing multiple projects with exceptional attention to detail, time and process management, and strong organizational skills
- Excellent business development and customer service skills, dedicated to drive growth and revenue
- Strong English communication skills, both verbal and written, to communicate effectively with clients and stakeholders from diverse backgrounds
- High competency in managing client relationships, understanding client needs, and delivering high levels of customer satisfaction
- Knowledge of commercial terms and legal agreements, and experience in effectively managing the invoicing and collections process
- A highly collaborative mindset and you are able to work independently with a lot of autonomy
- An inquisitive and tech savvy mind; you enjoy working with new tools and optimizing them.
- A can-do attitude; you enjoy learning and take pride in delivering quality of work
- A great sense of humor

Bonus points if you:

- Have worked in the commercial aviation (commercial airlines, airports, lounge operators) or hospitality industries
- Have knowledge or direct work experience in digital media and the publishing industry
- Are fluent in a foreign language
- Have a strong interest in the technology sector

This role is a full-time position based in our Richmond, BC office. Working from home is avai

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