Bilingual Digital Social Media Agent

2 weeks ago

Québec, Canada HSBC Full time

-Job description

Opening up a world of opportunity.

We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role:
Work Location: 2001 McGill College Avenue, Montreal, H3A 1G1

You are part of a team that rotates shifts to accommodate business needs. Shifts vary between 8 am and 8 pm EST from Mondays to Friday. These can be done flexibly through a hybrid working model (home and office) allowing you to balance work and life.

To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity.

**Responsibilities**:

- Exceeds expectations in terms of speed, certainty and efficiency of response.
- Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
- Ensure branch or work area is maintained in accordance with HSBC standards.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
- Participates in quality, regulatory and compliance training in order to meet performance targets.
- Promotes an environment that supports diversity.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.
Requirements
- Must have at least 1 year in customer service role
- Must have extensive written skills, ability to communicate with customers in a professional manner online.
- Ability to learn and operate new software and technology.
- Detailed orientated with good time management and organizational skills.
- Previous customer service / banking industry experience an asset.
- Ability to handle large volumes, tight turnarounds and multiple deadlines.
- Some experience with conflict resolution required.
- Team player, Ability to work independently and multi-task.
- The language requirements for this position include French and English. The English language is required to support customers with a Canada-wide remit and globally.
li-Allegis #LI-ER1

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

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