Service Provider Manager

3 weeks ago

Hamilton, Canada The Fedcap Group Full time

**Position Summary**:
To manage and improve the effectiveness of our delivery through Service Providers within the Niagara Region ensuring we develop strong relationships so that Service Providers deliver financial objectives, quality and customer service targets to an agreed standard.

**Essential Responsibilities**:

- Manage the new Service Provider onboarding process including all due diligence activity to ensure new provider compliance with legislation and funders contractual requirements.
- Lead the supply and delivery of services through service delivery partners to ensure a high performing and improving provision of services in the catchment area according to contract requirements and to ensure a tangible return on our expenditure.
- Be the knowledge and in-house expert on the contract so that Service Providers can use this to enhance and build on their own experience to deliver an outstanding customer experience.
- Develop and maintain effective partnerships with service providers on a sub-regional level, ensuring our provider processes/procedures are in place and reviewed regularly to satisfy contractual obligations, quality requirements (including internal quality systems and those of the commissioning Authority), financial controls and customer delivery standards (including continuous improvement).
- Manage Service Provider budgets within a sub region so all contracts are delivered to financial, service and qualitative standards and timescales.
- Review performance and compile reports in line with contractual compliance
- Leverage the buying power of our organization to reduce costs and get increased value for money from subcontractors in the sub-region to enable a better financial return on expenditure.
- Monitor changes in the local employment market, drawing on intelligence from the business to create plans that meet changing local circumstances and effectively deliver our services.
- Work to maintain an open dialogue with all Service Providers to prevent contractual or relationship conflicts from arising.
- Performs other duties as assigned. This job description is not deigned to cover or contain a comprehensive listing of activities, duties or responsibilities.

**Education and Experience**:

- Studying towards or possess graduate level qualifications (or significant experience).
- Procurement experience - minimum 5 years.
- Experience in leading and developing teams remotely.
- Experience of partnership/contract management.
- Experience of management and development of a successful Provider network or similar / supply chain network.

**Knowledge, Skills and Abilities**:

- Demonstrable knowledge of
- mission, vision and goals of Fedcap Canada and The Fedcap Group and execution of relevant policies and procedures
- strong organizational, administration, presentation, and communication skills (both verbal and written).
- Demonstrable ability to
- work cooperatively with others on a team.
- be accurate and a precise attention to detail.
- build strong interpersonal relationships with internal and external stakeholders.
- maintain the highest level of confidentiality, integrity and ethical practice.
- meet goals of the organization.
- navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.

**Travel**:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**WORK ENVIRONMENT**:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

**Equal Opportunity Employer**

**Mission**:We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to impro

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