Command Center Analyst

2 weeks ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

What you’ll do

This role requires to employ and establish best practices for the use of infrastructure platforms to deploy monitoring solutions for various devices including routers, switches wireless devices firewalls and data points and to improve Aviva infrastructure.

What you’ll bring- Remote monitoring of multiple domains, infrastructure and network devices including servers, routers, switches, storage.- Network performance monitoring and assist in troubleshooting problem areas as required by providing network performance data.- Identify root cause, trouble shoot incidents and implement preventive measures.- Provide real time information for availability and performance of network throughput by discovering, mapping, and measuring of information flow within the network and detect signs for possible problems.- Work closely with infrastructure team to provide support in managing the performance and availability of key infrastructure components.-
- Build dashboards and reports to show key metrics data from multiple sources and create scorecards containing key metric data.- Interact with technology stakeholders and partners to understand the requirements for deployment of various network and infrastructure monitoring related solutions.-
- Experience in building and maintaining operations monitoring with mainstream monitoring tools SolarWinds, Appdynamics and Microfocus Sitescope- Understanding of network issues- Technical background with LAN, WAN, network security principles, and general network management best practices.- Working technical knowledge of current network hardware, protocols, and Internet standards, routing protocols, VPN, firewalls VMWare, Active Directory, TCP/IP troubleshooting- Should be familiar and have working knowledge with enterprise hardware and peripherals.- Develop and produce dashboards to detect and persistence issues in real-time.- Knowledge of API connect implications of REST API, SOAP API-
- Strong organizational, time management skills and ability to work with multiple stakeholders.- Verbal, written communication and interpersonal skills to interact with internal customers and to document any issues on day-to-day basis.- Post-secondary degree or diploma in Computer studies or related experience- Minimum of 3 - 5 years hands on experience in designing, implementing & supporting solutions with enterprise Monitoring systems and IT Applications.What you’ll get- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Exceptional Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Additional Information: Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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