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Business Analyst

1 month ago

Markham, Canada AstraNorth Full time

**MUST HAVE” skills and experience**:

- **Guidewire knowledge (preferably strong Billing Center knowledge)**:

- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent written and verbal communication skills.

**Responsibilities**:

- Prepare Business requirements documents for changes and enhancements.
- Test and validate all changes prior to implementation to ensure quality and accuracy aligns with Aviva regulatory audit and risk & control standards.
- Document system processes for Guidewire Billing Center
- Identify impacts on business processes based on detailed solutions and strategies.
- Work collaboratively with Guidewire developers to determine both the workaround and the fix to the issue.
- Write technical documents to describe operating procedures.
- Proactive monitoring of system behavior within the operations to ensure that core systems are functioning effectively.
- Creating/enhancing job aids as well as any relevant documentation within Billing.
- Recommend process improvements for Guidewire workflow, moving towards the goal of increasing efficiencies.
- Identify and recommend process improvements in the department.
- Create systems models, specifications, diagrams, and charts.
- Work closely with the Team Leader, and Business Stakeholders to understand current business processes.
- Translate business issues/challenges and objectives into viable quality technical documentation and be able to recommend alternative solutions.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person