IT Data Center Technician

5 days ago

Markham, Canada CBRE Full time

Posted- 01-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Data Centers- Location(s)- Markham - Ontario - Canada**About the Role:
**- This role is part of the Critical and Specialized Services job function. This job function provides technical maintenance services in critical client environments such as Data Centers, Laboratories, Oil Rigs, Trade Floors, etc.**What You’ll Do**:

- Perform hardware (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions and cable removal.
- Coordinate DCS IT asset redundant power requirements with appropriate facilities staff. Ensure proper load balance and fail-over capacity to avoid cascading failures.
- Prepare and coordinate incoming and outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
- Perform remote hands support for example power cycles, physical environment, and cabling inspections. Swap out failed components, do hardware upgrades, test copper and fiber cables, handle storage media, and enter troubleshooting commands.
- Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities. Ensure their compliance with site standards.
- Impact through clearly defined duties, and methods and tasks are described in detail.
- Deliver own output by following defined procedures and processes under close supervision and guidance.
- Carry out daily housekeeping checks of the data halls, and record findings.
- Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.
- Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks ensuring safe work practices.
- Comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Learn new technologies and expand and share this knowlege.
- Communicate straightforward information and respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Use existing procedures to solve straightforward problems with supervisor guidance.
- Write routine reports and correspondence.

**What You’ll Need**:

- Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
- This position requires that employees hold or are able to obtain a valid government L2 Secret security clearance.
- High School Diploma or GED required; Associates Degree preferred. 2-4 years of experience in Computer Science, Management Information Systems, Business Management or a related field.
- Accredited training in the installation of copper and fiber structured cabling systems, preferred. Previous experience using Remedy, DCIM tools and BMS systems preferred.
- Knowledge of the Data Center environment, and the working restrictions of these environments.
- A good understanding of fault diagnostic techniques including the use of handheld test equipment.
- Basic knowledge of financial terms and principles required..
- Ability to lift up to 50 lbs.
- CBRE GWS- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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