Assistant Manager

5 months ago

Guelph, Canada True North Cannabis Company Full time

**About The Company**:
True North Cannabis Co. is an emerging Cannabis retailer with 50+ locations. We are extremely excited to start educating Cannabis history & Lighting The Way Forward for the future of Cannabis. With locations popping up across the province, we encourage you to check out what the buzz is all about; and help us Share a way to live, the True North Way

**About the position**:
Reporting to the Store Manager or a Regional Manager, the Assistant Manager is responsible for overseeing daily operations of their assigned store and ensuring the human, physical and financial resources of the store objectives are achieved.

**Duties and Responsibilities**:

- Overseeing day to day operations of their store
- Supervises all staff, ensuring that everyone follows all company service standards and meets all federal/provincial regulatory standards
- Lead by example and possess the ability to inspire and motivate those around them to be the best team members possible
- Assistant managers are responsible to cover shifts, in the event that any staff member calls in sick, or is a no show.
- Analyze the business needs, create and implement a plan of action that accounts for the fluctuation in traffic throughout the day
- Processing sales and all types of payments at POS terminal as needed
- Supports the sales floor by processing sales as required by business levels
- Serves customers in a friendly and professional manner, setting an example for all staff
- Answers all customer questions and resolves all concerns/complaints in a satisfactory manner
- Issuing receipts, refunds & exchanges per company approved standards
- Overseeing cash-out and cash skim process of budtenders as required
- Verifying all cashiers’ deposits for accuracy
- Ensure POS transactions and end of day cash reconciliation is accurate and follow-up with any discrepancies
- Maintain an efficient standardized back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink
- Ensures that backroom inventory management are to standard at all times
- Conduct weekly and monthly inventory audits utilizing appropriate form and explain deficiencies
- Demonstrates product knowledge, willingness to learn and train other team members new industry trends and products
- leads merchandising effort in the store by ensuring all displays are clean, well-lit and attractive and communicates with a brand reps if there are any opportunities
- Review and update product displays to ensure the customer experience reflects available product and sales priorities
- Research competitors and propose product investments based on store sales trends
- Assists in planning and execution of store sales, pop-ups, product launches, community events and staff functions
- Assists in enforcing all loss prevention policies and reporting any inventory shortages and overstocks
- Oversee and assist with the financial process and cash handling for the business
- Inform the team about promotions, new products and up-sales opportunities
- Manage customer relations and any customer retention programs (loyalty, sales, promotions, social media, and etc.)
- Creating and overseeing the schedule ensuring labour budgets are followed, approve timecards and time off requests
- Ensure exterior of store, and customer entrance area are clean and presented as new everyday
- Maintains confidentiality in all matters pertaining to TNCC business and its operation
- Oversee performance and development of team members, preform progress reports, assign progressive discipline
- Lead the team with positive coaching reinforcement and continuously provide feedback to upper leadership
- Performing the onboarding and train new employees in all aspects of their role
- Following up on training to ensure all staff have successfully completed their Training Program and are up to date on all new products and knowledge
- Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities
- Understands and complies with all health and safety regulations
- Oversee and ensure all store notice boards are up to date and accurate
- Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements
- Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns
- Ensure security of guests and staff by enforcing the highest standard of behavior
- Follow-up and report on any suspicious incidents that occur
- Carry out any required store audits to maintain accuracy and compliance of company standards (security alarms, panic buttons, fire alarms and other).
- Performs other duties as assigned.

**Qualifications**:

- Minimum of 2 years work experience in a supervisory/management role and ability to lead a team of 5+ team members
- Must be able to successfully pass a criminal background check

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