Patient Services Manager

4 months ago

Belleville, Canada Quinte Health Full time

**Company Bio**

Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities; we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.

**Position Summary**

The Patient Services Manager is a Regulated Health Professional who maintains responsibility for all aspects of patient care activities for an assigned corporate patient care service(s). The Patient Services Manager provides clinical & managerial leadership, direction and supports the interdisciplinary team members in the provision of optimum quality care to patients and their families/significant others.

This role promotes and facilitates evidence-based care across the care continuum to ensure a positive outcome for patients under the general direction of the Patient Services Director. This will be accomplished through the implementation and use of quality improvement, utilization management, risk management, and Health Quality Ontario standards, staff development and resource management strategies. The Patient Services Manager models and inspires the Quinte Health corporate values and encourages the team to set unit goals that align with these values and strategic directions.

**Required**
- Valid registration with a Professional Healthcare Regulating Body;
- A minimum of 3-5 years’ recent management/leadership experience in an acute care setting;
- Understanding of acute care of the elderly and Gerontological practice standards;
- Completed Baccalaureate Degree. Masters degree preferred (or actively pursuing);
- Proven leadership/management skills including strong human resources, labor relations, quality management, change management and utilization management skills;
- Ability to respond to a large number of simultaneous/competing demands from patients, families, staff, physicians, and other programs and departments;
- Strong computer skills - efficient operation of Microsoft Word Software (Excel, Word, Power Point);
- Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders promoting collective problem solving approaches;
- Demonstrated commitment to interprofessional practice standards;
- Excellent interpersonal skills with a strong orientation to staff development and staff empowerment;
- Understanding of the rehabilitation and stroke best practice standards and Quality Based Procedures;
- Knowledge of person-centered and family centered leadership practices preferred;
- Experience leading in an interprofessional health care team environment; and
- Experience with inpatient, outpatient, and community based programs is an asset.

**Duties**
- Directs team members in the implementation of Standards of Practice and ensures that appropriate standards are met which leads to positive patient outcomes;
- Provides leadership to the patient care team to ensure patient/family focused care within a coordinated integrated care planning model of care delivery through the development of integrated care maps based on practice guidelines;
- Acts as a resource to the team through clinical expertise and knowledge base related to the medical/clinical needs of patients. Incorporates nursing theories and research based practice to support clinical decision making. Assists in day to day problem solving within and across the services;
- Works with community partners to ensure the provision of timely care to meet the needs of the patient. Assists the team to manage risks, incidents, family/client complaints and discharge planning;
- Assists the team to develop, maintain and assume overall responsibility for continuous quality improvement, utilization management and risk management activities, including implementation of standards and tracking mechanisms;
- Provides guidance and direction in the discharge planning process and with the Team Leader of the service, provides support to the team;
- As a member of the service team, assists with the organization, planning and implementation activities of the service team;
- Promotes and maintains strong interdepartmental relationships;
- Develops the master schedule for each area of the service in conjunction with the staff within the service;
- Supports and participates in the upg

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