Residential Property Manager

3 weeks ago

Burnaby, Canada Shape Properties Corp. Full time

**SHAPE**

Burnaby, BC

Full Time

**ABOUT SHAPE**

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.

**RESIDENTIAL PROPERTY MANAGEMENT**

SHAPE is set apart by the superior experience we offer across all facets of our business. SHAPE Management runs our operating properties with a future-focused approach and a rigorous level of detail to ensure our residents are taken care of from when they first initiate interest in wanting to live at The Amazing Brentwood or The City of Lougheed.

**ABOUT THE ROLE**

The Residential Property Manager will be a front-facing representative of the SHAPE brand while also working behind the scenes to oversee and deliver every element of our residential rental program at two of Metro Vancouver’s most prestigious purpose-built rental communities.

They will report directly to the Vice President, Residential Management, and will be responsible for providing our residents and prospects with a first-in-class experience in all things related to their residency at any SHAPE rental home.

They will be working closely alongside their on-site teams, including the Resident Managers, Head Concierges, Leasing Staff, On-Site Security and Janitorial Staff.

**PRIMARY JOB RESPONSIBILITIES**
- Employee, Colleague and Resident Relations
- Guest Service Excellence
- Oversee all aspects of operations at the properties assigned to your residential portfolio
- Maximize revenue by minimizing vacancy rates and expenses
- Review and follow up of AR, invoice approvals, and security deposit returns
- Unit Turnovers
- On site inspections of Rental Towers and Amenity Centres
- Competitive Market Analysis Reports
- Obtain estimates and quotations for work and service contracts required at the properties
- Ensure all preventative maintenance is executed as per industry standard and included warranties
- Ensure third-party service providers are executing as per service agreements
- Protect landlord from liability
- Respond to Employee, SHAPE Team, Resident inquiries quickly in a polite and professional manner
- Ensure all processes and administrative procedures are followed consistently, completely and accurately
- Consistently review and revise current systems in place to provide a world-class experience to all residents and prospective tenants
- Assist Vice President, Residential Management with assigned tasks
- Assist Leasing Team where needed to ensure the successful leasing of any available notice/vacant units.
- Perform other duties as assigned

**QUALIFICATIONS**

**Required Knowledge, Skills and Abilities**
- Ability to conduct tenant relations through Guest Service Excellence
- Ability to manage and motivate employees
- Self-motivated, Proactive, and a Team Mindset
- Personable, professional and positive
- Detail and task-oriented, capable of handling multiple tasks with simultaneous deadlines, and communicates well
- Outgoing with strong organizational, critical thinking, and time management skills
- Strong verbal and written communication skills
- Ability to deal with confrontation and maintain objectivity in public relations
- Intermediate to advanced computer skills with Microsoft Office, specifically Microsoft Word, Excel, Outlook, and Power Point an asset

**Required Training and Experience**
- 5+ years’ work experience as a Property Manager is an asset
- Experience in managing purpose-built rental towers is an asset
- Familiar with the RTB and RTO processes and procedures

**WORKING CONDITIONS**

**Hours**: Monday - Friday | 9AM - 5PM

**Salary Range**: $90 - 110k + Bonus

This is a full-time position to be filled by **April 15, 2024.

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