Onward Practice Leader

6 months ago

Toronto, Canada NeuraFlash Full time

**About NeuraFlash**:
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

**What sets NeuraFlash apart?**:
Join NeuraFlash, where growth is not just a goal, but a way of life Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it

But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together

The Onward Practice Leader will be responsible for growing NeuraFlash's Onward (Managed Services) solutions and services teams.

**Responsibilities**:
**Build, grow and manage NeuraFlash's Onward Managed Services Practice from the ground up**
- Create/expand our Managed Services offerings, go-to-market plan, and enable our sales and delivery teams to sell effectively
- Lead and develop the managed services team, including headcount and capacity management
- Set clear objectives for team members, ensuring their individual growth aligns with the NeuraFlash business

**Ensure the success of NeuraFlash engagements**
- Establish a trusted and valuable partnership with our MS clients
- Support all Onward MS teams to drive successful customer outcomes
- Drive longer contract periods and secure renewals
- Collaborate with other delivery leads associated with the account to ensure seamless delivery and leadership

**Drive innovation and industry best practices into the organizationDevelop repeatable and scalable framework and process for successful delivery of Onward MS projects**
- Continuously compile new industry trends and create awareness across the Managed Services practice and NeuraFlash leadership
- Identify opportunities to create reusable assets and new products around Managed Services
- Collaborate with Practice Leaders to develop value added, add-on products that we can provide to our MS customers
- In conjunction with other Neuraflash Leaders, develop product/tool-based topics that can be delivered to our customers on a quarterly basis

**Provide Pre-Sales support**
- Working hand-in-hand with Sales and Marketing on pre-sales activities to execute go-to-market strategy

**Expectations**:

- Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale
- Be NeuraFlash's thought leader in Managed Services, Salesforce and Amazon
- Work with our Sales team to land our largest opportunities
- Partner with our Business Unit leaders to develop innovative assets and products focused on providing thought leadership to our Onward customers
- Contribute to our marketing efforts by helping to create new services offerings and providing input into materials that communicate to the market

**Requirements**:
**Bachelor's Degree in Business, Engineering, Information Technology or Management**
- 4+ years experience with the Salesforce or AWS platforms, specifically with managed Services
- 4+ years experience in a leadership role within a professional services/consulting organization
- Strong presentation and communication skills

**What's In It for You**:

- For your dedication, hard work and innovative solutions you will be rewarded with a strong compensation package that includes a competitive base salary, bonus, and robust benefit package
- You will be working with cutting-edge AI technologies along with fast moving Salesforce and AWS products, in a dynamic start-up environment where there is no limit to what you learn or oppor

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