Donations Processing and Donors Relations

2 months ago

Montréal, Canada Fondation Brain Canada Foundation Full time

**PLEASE NOTE THIS POSITION IS BASED IN MONTREAL**

**SUMMARY OF THE POSITION**

**RESPONSIBILITIES**

**Donations Processing**
- Manage and process all gifts and donations: ensure all one-time gifts and recurring gifts are received and processed into the database diligently and appropriately.
- Update the database: upload and file all relevant information related to past donations, including past donors and past prospects records.
- Maintain the integrity of the database: create and update donor and prospect records, update all relevant information, clean irrelevant or outdated information and conduct regular data audits to ensure accuracy and quality.
- Regularly monitor gifts and donations reports to ensure accuracy of pipeline and metrics.
- Coordinate and follow up closely with the external supplier of the new fundraising and data base system, propose improvements, and upgrade the system.
- Propose and implement procedure manual, document management and data entry procedures.
- Generate reports, dashboards, and statistics, for internal and external reporting purposes.
- Support annual and other audit preparation.

**Donors relations**
- Communicate with donors regarding any questions relating to their online donations.
- Record and issue accurate receipt and donor acknowledgement.
- Produce internal (weekly, bi-weekly, or monthly) reports of gifts received (both undesignated, designated, through all means - online, by phone or mail or transfer)
- Follow up with monthly donors whose credits cards are expiring.
- Resolve discrepancies and gift adjustments as required.
- Support development and fundraising teams with the segmentation of donors’ information.
- Communicate with families for In Memoriam and In Honour donations.

**Other tasks**
- Participate in various special projects and work in collaboration with the Development team members.
- Any other related tasks, including various administrative tasks.

**QUALIFICATIONS**
- College Diploma in administration, fundraising, marketing, or any other relevant domain.
- Minimum of 2 years of experience and high level of proficiency with prospects’ research platforms or similar database (Raiser’s Edge, Sales Force, Blackbaud database, etc)
- Experience in philanthropy sector an asset.
- Proficient in Microsoft Office Suite 365.
- Proficient in English and French (oral and written): The incumbent of this new position will be responsible for communicating with all Brain Canada Foundation donors, who are located across Canada and the majority of whom do not speak French. The incumbent of this new position will act alone, his/her responsibilities are not shared with other members of the Development Department.

**TALENTS**
- Excellent organizational skills, detail-oriented with a high degree of accuracy, confident in taking initiatives and capable to learn and acquire new skills quickly.
- Excellent written and verbal communication skills, with proven ability to provide excellent client service.
- Strong interest in working with fundraising database systems, knowing how to make the best use of them, and capable to supply colleagues with accurate information efficiently and in a timely manner.
- Team player with interpersonal skills, holds the ability to teach and train colleagues and teammates.
- Autonomous and able to work independently: self-directed and able to complete projects with limited supervision.
- Excellent problem-solving skills and strong initiative to identify problems and propose solution.
- Strong work ethic and unquestionable discretion with sensitive and confidential information.
- Motivated by a team environment to achieve results and passionate about healthcare philanthropy.

**Work environment**:
Brain Canada Foundation is committed to providing an excellent work environment for team

members. We offer:

- A competitive compensation package including a complete benefits plan.
- A flexibility to work from home, in accordance with our Work-from-Home Policy.
- A healthy, flexible, and dynamic work environment that values teamwork, creativity, innovation and work-life balance.
- Access to professional development and training as available.

**About Brain Canada**

Brain Canada Foundation (Brain Canada) is a national registered charity headquartered in Montréal, Quebec. We play a unique and invaluable role as a national convenor of those who support and advance brain research. A greater understanding of how the brain works contributes to the prevention, diagnosis, treatment, and cure of disorders of the brain, ultimately improving the health outcomes of people in Canada and around the world.

**Our Commitment to equity, diversity, and inclusion (EDI)**

Our commitment to EDI is reflected in actions we are taking to diversify our workforce and to foster inclusive environments through our advertising, interviewing, hiring, training, mentoring, and performance review practices. We actively welcome members of underrepresented groups such as

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