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Student, Network Analyst

2 months ago

Waterloo, Canada Sun Life Full time

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

**Term Length**: 4-months (January - April 2025)

**What will you do?**
- Provide first level support for network issues, handling requests for the services, which our team is responsible for
- Serve as a resource on a team of network professionals across a multi-site organization
- Analyze and resolve or escalate network issues that impair business function
- Follow established procedures to service and support networking hardware
- Cable patching and equipment racking duties as required within the local site
- Asset receiving, tracking, and maintaining a close eye on network inventory
- Coding and assisting in automation activities
- Consult with internal and external clients to determine requirements for successful project deliverables
- Accept user requests, triage and analyze them, then resolve or assign as appropriate
- Use hardware and software knowledge to ensure solutions integrate well into existing environment
- Work with 2nd and 3rd level teams to ensure documentation is accurate
- Be flexible in managing workday across a multi-site location
- Use project-planning skills to complete assigned tasks on time and on budget
- Act as an interface and provide advice and backup to other analysts and network support personnel

**What do you need to succeed?**
- Currently enrolled in University degree/College diploma in Computer Science, Math or Engineering
- _ Reliability Clearance_ - This role requires 5 years of Canadian residency history due to the additional RCMP clearance/background check needed for this role. Exceptions will not be possible.
- Experience in supporting network devices
- Knowledge of TCP/IP and related protocols
- Knowledge of LAN/WAN technologies/platforms - routers / switches / analyzers / DNS / DHCP /routing protocols/network management
- Knowledge of Load Balancing, content filtering, VPN gateways, Firewalls
- Knowledge of testing and troubleshooting methodologies
- Ability to work with minimum supervision
- Knowledge of network security principles
- Good verbal and written communication
- Good project and time management skills
- Good practitioner of incident management, problem management and change management processes
- Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA is an asset
- Understanding of Cabling types and etiquette is an asset

**What is in it for you?**
- A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
- An environment of continuous learning and improvement
- We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Category**:
Temporary Employee

**Posting End Date**:
17/09/2024