Licensing and Information Officer, Consumer

4 weeks ago

Victoria, Canada BC Public Service Full time

Posting Title- Licensing and Information Officer, Consumer Protection BC- Position Classification- ABC Access- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $56,581.72 - $64,201.11 annually- Close Date- 4/2/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Other Public Sector- Ministry Branch / Division- Consumer Protection BC- Job SummaryConsumer Protection BC is the regulator of a variety of sectors and specific types of consumer transactions in British Columbia. Our purpose is to license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws and educate consumers and businesses about their rights and responsibilities. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of information.

We are a small team of dedicated and passionate individuals devoted to a set of values that we live by every day. We believe in accountability to ourselves and to each other, in the investment and maintenance of integrity, and in the pursuit of excellence in the delivery of services that ultimately make a positive difference in the lives of British Columbians.

If you’re looking for an opportunity to help make a difference in the community, we invite you to explore the possibilities with us. We offer competitive benefits and pension plan, access to training and development opportunities. Please review our current vacancy below.

Please note this role is not eligible for internal transfers as Consumer Protection BC is a separate entity to the Public Service Agency. This is a union role with the BCGEU, though seniority transfer from an individual currently in the Public Service Agency does not apply.

**Licensing & Information Officer**

**Location**: Victoria, BC

**Term**: Full-time, permanent

**Salary Range**:$56,581.72 - $64,201.11 annually

**Closing Date**: Tuesday, April 2, 2024 12:00 p.m. (noon) Pacific Time

**Hybrid**:Minimum two days per week in the Victoria B.C. office

**Consumer Protection BC is looking for a Licensing & Information Officer to join our team**

**A day in the life**:
As you close your laptop, you’re grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of a great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

**Who you are**:

- A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals
- A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals

**What you will be doing**:

- Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC
- Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant’s business
- Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence
- Working independently and as part of a team to carry out administrative projects and increase efficiencies

**We are looking for people who have**:

- Completion of post‐secondary training in a related field and/or five years clerical/administrative support experience and/or a combination of formal training and experience
- Experience in handling difficult customers or conflict situations

**Are we a good fit for each other?**
- Watch this 2-minute video to hear from your boss and learn more about what it’s like to work with us.
- Learn more about our corporate values and our perks and benefits.
- Read the “The Right Fit”, our HR & Culture blog to find out more about us and get tips to ace your interview.
- Persons with disabilities, can read our blog post for more information on requesting hiring process accommodations.

**How to apply**:
We are always looking for talented people to work with us in this important position within our organization.
- Job Category- Administrative Services

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