Client Service Administrator

5 months ago

North York, Canada Farber Full time

**Company Information**

One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. We also provide tax dispute resolution, through our team of tax lawyers and ex-CRA advisors. Established in 1979, Farber has over 250 employees in over 94 offices across in Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

**Position Summary**

The Client Service Administrator (Internally known as Debt Solutions Administrator) will provide exceptional service to our clients while supporting our team of Licensed Insolvency Trustees and Debt Solutions Managers with other administrative tasks.

**Major Responsibilities**
- Preparing documentation for filing and/or associated correspondence.
- Obtaining all proper supporting information and documentation to ensure a proper, efficient administration of the file (including, but not limited to income and other tax filings, asset realizations).
- Responding in a timely manner to ongoing queries and requests from creditors and debtors.
- Liaising with the administration team, including, but not limited to, assisting with obtaining information, documentation and following up on complex issues where input and interpretation are requested.
- Other duties as may be required

Your duties may be expanded depending on your workload and this will be reviewed with you on a periodic basis.

**Qualifications**
- Post-secondary education or related equivalent experience
- Fluent in Cantonese, Mandarin & English
- 3 years' experience in an administrative or clerical role
- Previous experience in the consumer insolvency experience is highly desirable
- Natural ability to recognize and speak to the client's emotional state
- Excellent verbal and written communication skills to effectively connect with clients and other stakeholders
- Strong attention to detail and the ability to multitask in a face-paced environment
- Excellent organizational and time management skills
- High computer literacy with Microsoft Office and the ability to learn new programs
- Great interpersonal skills to deal with team members, staff, and clients
- A team player who can also work independently and take ownership of their workload
- Experience with Microsoft Dynamics CRM would be an asset
- Multitask and ability to cope with stress

**Compensation, Benefits, and Perks**

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

- hybrid work arrangements
- vacation days based on experience and years of service
- wellness days
- extended health and dental coverage
- life insurance
- long-term disability
- company matching retirement savings plan option
- financial support for professional development
- employee Assistance Program and mental health resources
- exclusive access to perks and discounts

**Our Commitment to Inclusion, Diversity, and Equity**

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.

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