Clinical Support Manager

2 months ago


Nanaimo, Canada Ears To You Full time

**We are looking for an organized and professional Clinical Administrative Manager for our mobile hearing clinic. Ears to You is a mobile hearing clinic company on Vancouver Island, Lower Mainland, Alberta and Ontario which offers exclusively to-your-door mobile hearing services. Ears to You was started by a very experienced hearing health specialist team to change the way patients receive hearing care. You will be responsible for running our mobile audiology clinic from a central office located in Nanaimo. This is a full-time salaried position for someone who is highly organized and excels at customer service and clinical administration.**

**Location: Nanaimo, BC**

**Salary**: $48,000 per year + Bonus Pay

Schedule: 9:00 am to 5:00 pm, Monday to Friday

Reports to: Senior Audiologist

Experience: >2 years’ administrative assistant experience (health-care related clinic desirable).

Your description:
You are a motivated individual who thrives in a clinical environment helping others. You are an expert in customer service, both in person and over the phone. You enjoy guiding clients through their journey, and have experience managing a calendar. You have an engaging, outgoing personality and genuinely enjoy helping people. Retail, and/or clinical experience is an advantage. Every person you interact with leaves with a solution.

Essential knowledge and competencies required:

- Microsoft suite
- Online ordering systems for medical devices/supplies, and claiming to third parties
- Familiarity with the Freedom of Information and the Protection of Privacy Act (FIPPA)
- Attention to detail
- Highly organized
- Professional and friendly telephone manner

Position Tasks/Duties:

- Scheduling client appointments over the phone
- Ordering hearing aids, molds and office supplies
- Trouble-shooting client concerns and questions over the phone and delegating to a hearing professional when required
- A solid grasp of hearing aid pricing and models
- Interfacing with 3rd party insurers such as VAC, FNA, and MSDPR
- Facilitating the day-to-day running of the clinic (including filling)

Offer and benefits:

- On-the-job training
- 2 weeks paid vacation per year
- 5 paid sick days
- Comprehensive medical benefits

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nanaimo, BC V9T 6E1: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: Hybrid remote in Nanaimo, BC V9T 6E1


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