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Client Care Coordinator

4 weeks ago

Oakville, Canada Savaria Corporation Full time

**BETTER MOBILITY FOR LIFE**Position Summary**

The CCC reports to the store manager and works in the store on a full-time basis during the 8:30am to 5:00pm store hours. The CCC greets showroom visitors, provides efficient courteous sales consultation and customer service and coordinates the day-to-day operations in the store. This role would be well suited to a mature person with a background in sales/service, caregiving or healthcare services.

**Responsibilities**
- Showroom sales, demonstrations, product presentations, needs qualification of customers to match the appropriate product to the specific client needs
- Telephone sales and service with clients and healthcare professionals including occupational therapists
- Client education for proper use and maintenance of products post-sale
- Complete reports as required for management
- Maintain appearance of the store, receive and inspect deliveries, replenish displays and merchandise new equipment
- Oversee scheduling for service technicians
- Receive all payments, process estimates and invoices, and manage inventory levels

**Mindset, Skills & Education**
- 2 + years post secondary education in a related field
- Previous home healthcare experiences an asset
- Proven skills in administration and customer service
- QuickBooks experience is an asset
- Outstanding patience and customer service skills to ensure every client receives the best service in the store or on the phone
- Efficient and organized to support a busy and growing store
- Discrete, compassionate and understanding of various medical conditions and client privacy
- Computer literate, embraces computer software to efficiently and accurately capture all information in QuickBooks, ZOHO CRM, and other systems
- Experienced with sales transactions, cash/debit/credit
- Reliable and trustworthy to open and close the store

**A Career with Silver Cross**
- Join a global leader in the accessibility market; Savaria is Canada’s largest accessibility manufacturer, publicly traded (TSX: SIS).
- Benefit from direct factory training and VIP access to technical support channels.
- Make a difference in people’s lives by enabling them to remain in their homes longer and enhancing their everyday safety.
- Enjoy competitive wages, bonus incentives, a company vehicle, necessary tools, a cell phone, and paid vacation time.
- This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. This role is a chance to shape your career and the future of Savaria Join us