Network Analyst

4 weeks ago

Vancouver, Canada CDW Full time

Bring your IT career and talents to CDW where you can have a greater impact, be inspired by our mission, and be excited about your job and future. A Fortune 200 leader, we're the driven professionals and technology experts Canadian companies turn to most to solve all their IT challenges.

Our Network Analyst jobs are an exceptional opportunity to join some of the brightest, best, and most diverse technology minds working in IT today. Tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful, functioning solutions for our customers.

Working as a Network Analyst at CDW means operating on the cutting-edge of innovation and the epicenter of strategy and solutions in a high-energy, entrepreneurial environment. A key member of our Managed Services team, we'll rely on you to be versatile, "go-to" problem solver for a variety of technologies, issues, and initiatives on a variety of network technologies including Next-Generation Firewalls, SD-WAN, Load balancing, and Routing and Switching in both traditional and cloud-based environments.

**What you'll do**
- Troubleshoot and resolve issues in customer environments
- Provide thorough ticket updates and knowledge articles to guide future incidents and problems
- Coordinate with vendors to repair or replace hardware
- Monitor customer environments and infrastructure to ensure optimal performance
- Respond to alerts and action or escalate as required to vendors
- Maintain regular knowledge sessions for the operational teams
- Follow ITIL practices regarding incident, problem, and change management
- Participate in the weekly change process
- Perform network administration on firewalls, load balancers, routers, switches, etc.
- Document and update technical procedures, administrative processes, configuration management database
- Work closely with internal partners and managers to promptly identify and resolve client problems or issues
- Coordinate, document, and execute changes to meet the customers' requirements
- Participate in knowledge transfers and onboarding of new clients to ensure a smooth transition to production

**What you need to succeed**
**Must-have**
5+ years of experience with infrastructure support including a focus on customer service and technical assistance
5+ years of experience with networking fundamentals and advanced troubleshooting
Experience with ticketing and monitoring systems
Thorough understanding of TCP/IP and network fundamentals
Implementation experience configuring routers and switches (Cisco, Brocade)
Hands-on experience with industry-leading firewall products (Palo Alto, Fortinet, Cisco)
Experienced with the following security technologies (IPSec/SSL VPN's, IDS/IPS, UTM, WAF)
F5 LTM / GTM / ASM experience
Network Management experience (Nagios, Cacti, Syslog, SNMP, Network analyzers)
Experience with SD-WAN technologies (Viptella, CloudGenix, Fortinet)
Exceptional troubleshooting and analytics skills
Excellent written and verbal skills
After-hours and on-call rotation availability

**Nice-to-have**
Bilingual - English and French
Experience with Linux administration (RHEL or CentOS) and Windows administration (Server 2016 /2019)
Experience supporting network operations in the public cloud
Experience supporting storage networks
Experience supporting multiple clients in a managed services provider organization

**Who we are**:
CDW is a leading technology solutions provider to business, government, education, and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

**What you can expect from us: Culture, coworkers, careers.**
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts and other generous perks.

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