Customer Service Adviser
4 weeks ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
**Education**:
- Bachelor's degree
- Marketing, other
- Sales, distribution and marketing operations, general
- or equivalent experience
**Work setting**:
- Relocation costs not covered by employer
- Private sector
- Business
- Private company, corporation or industry
**Tasks**:
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Provide customer service
**Computer and technology knowledge**:
- Database software
- MS Excel
- MS Word
- Spreadsheet
- Google Drive
- Electronic mail
**Area of work experience**:
- Marketing
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
**Experience**:
- 3 years to less than 5 years
**Health benefits**:
- Health care plan
**Financial benefits**:
- Life insurance
**Long term benefits**:
- Long-term care insurance
**Other benefits**:
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
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