Cargo Agent

4 weeks ago

Ottawa, Canada Canadian North Full time

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

**Cargo Agent** Ref. # C146348**:
**Position(s) Available**: 1 (Temp. Part Time)

**Closes**: 2023/05/22

**Location**: Ottawa

**Other Details**: Reporting to Manager, Cargo & Ramp. Temporary ending approximately August 31st 2023.

**Level**: As per the UNIFOR Collective Agreement
- In accordance with UNIFOR Collective Agreement

**Benefits**:
Benefits vary by position. All Canadian North employees are eligible for:

- Health, Dental, and Wellness benefits
- Free/reduced rate flight & cargo privileges
- Retirement plan
- Referral program

**Duties and Responsibilities**:

- Comply with Company and MOT Standards and Regulations;
- Assist with claims for damaged or missing goods;
- Maintain records as required;
- Record flight arrival and departing times;
- Conduct radio communications with the aircraft;
- Process load control data;
- Issue Airway Bills and process sales reports for deposit;
- Disseminate information;
- Process shipment and reception of all cargo;
- Initiate claims resulting from missing and damaged cargo;
- Perform other duties and functions related to the foregoing;
- Assist Cargo/Ramp Attendant Agent if so required;
- Cargo reservations create reservations and compute fares for customers;
- Other duties as assigned.

**Skills and Qualifications**:
Include, but not limited to, the following minimum skills and qualifications:

- Must possess a High school diploma or equivalent related work experience i.e. warehouse, forklifts, customer service industry, etc;
- Must have 1 year of related experience;
- Previous accounting experience considered an asset;
- Knowledge and experience, preferably in cargo/ramp operations, considered an asset;
- Knowledge of Canadian North’s Cargo computer program;
- Knowledge of Canadian North Cargo and Ramp procedures manual;
- Operational knowledge of company aircraft handling;
- Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate;
- Demonstrated strong communication, organizational, & interpersonal skills;
- Ability to accomplish multiple tasks in high pressure, high volume environment;
- Proven customer service skills;
- Ability to communicate in Inuktut a definite asset;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North Human Resources Department
**Fax**: 613-254-6280

This advisory was posted on May 15, 2023.

**Equal Opportunity Employment**:
**About Us**:
Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.

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