Lead Ground Service Agent

1 week ago

Ottawa, Ontario, Canada Strategic Aviation Services Ltd. Full time

Come join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality.

For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time.

Do you have an interest in the Aviation industry? We are searching for individuals who are team players and eager

Summary

  • Lead GSAs assist in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. "Lead by Example" concept is strongly promoted.
  • Leads must report to work on a regular and timely basis; report directly to the supervisor or manager on shift.
  • Relay instructions from Operations to all ground service agents.
  • Actively participates in the Safety Management System (SMS)
  • Performs all functions of ramp agent, as needed.
  • Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry).
  • Works in conjunction with ramp team and remains within the footprint of each assigned flight to oversee the safe and timely operation.

Responsibilities:

  • Ensure the health and safety of all workers
  • Be knowledgeable about the Act, the regulation and the Guidelines
  • Know the work process, the hazards involved and effective control measures for the hazards
  • Ensure workers are made aware of all hazards
  • Ensure workers are made aware of all hazards
known or reasonably foreseeable

  • Ensure workers comply with the Act, the Regulations, etc.
  • Provide/verify workers' training before undertaking new tasks
  • Verify that workers' performance meets expectations for safety
  • Actively seek out emerging hazards
  • Record one daily entry in a Supervisor's journal or log
  • Correct improper work activities and conditions
  • Positively reinforce safe/proper work performance
  • Coordination and oversight of aircraft turnaround activities
  • Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
  • Responsible for the safety and security of all employees
  • Ensure documentation is clear, appropriate, and frequent enough to show a systematic approach
Job Duties

  • Coach, mentor, and train new staff upon completion of ground theory training though On the Job Training.
  • Delegate daily flight responsibilities among ramp team members and delegate tasks to all team members.
  • Conduct briefings on pre
- arrival/departure for each flight; ensure ramp set up and preparation is performed and obstacle clearance zones are clear; perform walk around inspection for each flight after arrival and before departure.

  • Follow and enforce all airline standard operating procedures. All information is found in the service manuals for all customers specific to the base.
  • Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are carried out
  • Intelex (Safety Management System
  • SMS) must be generated and sent out within 3 hours of occurrence.
  • Complete DFR's, including fuel burn reports and deicing logs.
  • Complete flight paperwork including (but not limited to) lavatory log, deice log, and daily shift paperwork such as shift report, GSE checklist, and cabin service cleaning report,
  • Report load plan in accordance to SOP bin load discrepancies or any deviation from the planned load to operations.
  • Ensure proper handling and loading of bags, live animals, and special cargo; ensure freight, mail, cargo, and baggage is received and delivered in a timely manner; obtain last bag clearance from bag room for each assigned flight.
  • Coordinate the release of cargo shipments and any special requests from the flight crew, gate agents, or any other customer service entity; follow all airline SOP in accordance with training.
  • Delegate job duties as required with followup to ensure completion.
  • Ensure the ops manager is notified of any changes to the situation.
  • Adhere to all policies and follow established procedures.
  • Participate in required meetings providing input and recommendations.
  • Perform other ground service duties as assigned.
  • Participate in regular base meetings with operations team.
  • Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary
  • Ensure staff have access to the Quality Management System information in enabling them to comply with company policies, processes and procedures
  • Ensure employees are adequately trained

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