Manager I, Merchant Solutions

2 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- TD Merchant Solutions (TDMS) is a unique business within Business Banking and a market leader in the acquiring industry, with the enviable position of being the only Canadian bank-owned and operated merchant acquirer. TDMS offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of the Canada's largest retailers. TDMS has a nationwide presence and provides best in class service availability to its customer.
- Reporting to the Senior Manager, Demand Planning and Initiative Delivery, the Business Lead will own the end to end delivery of projects for Merchant Solutions & hold the following accountabilities:
- Lead the end to end delivery of small/medium size projects for Merchant Solutions business while meeting the approved scope/cost/schedule and quality for the project.
- Provide leadership to the project teams to ensure smooth implementation of project deliverables.
- Manage the acquisition and deployment of resources necessary to the success of the projects.
- Oversee the work of and provide leadership and guidance for the BA/BPA resources on the project.
- Create, communicate, and maintain the project plan for the business ensuring that all work packages and related dependencies are included.
- Complete all project artifacts on time as per the PDLC and ensure all project documentation and artifacts are stored and accessible for audit purposes.
- Provide project status updates for key stakeholders, including review of project plan and RAID log
- Conduct frequent reviews of the project plan and Risks, Actions, Issues and Key Decisions.
- Oversee the Business Readiness and Acceptance by ensuring the completion of Communication, Training, Change Management and Day 2 Production support plan.
- Understand target operating model and core systems roadmaps as inputs to execution of initiative delivery schedules. Data Impacts of initiatives to be understood in partnership with Data Steward.
- Collaborate with Technology teams (Application owners, ITS, QE) to ensure technology work packages are aligned with business work packages. Oversee traceability between requirements and final solution.
- Continuous stakeholder communication and management to ensure resource participation in the project from end to end.
- Partner with PM and Technical Delivery Lead when assigned to ensure all business led project components are represented and coordinated. Coordinate to ensure smooth project delivery.

**Job Requirements**
- Understanding and proven experience with the enterprise project delivery methodology standards.
- Experience in both Agile and Waterfall projects and proficient with tools such as Jira, Confluence and MS Project.
- Track record of successful project delivery.
- Demonstrated change management skills to ensure business readiness and successful project implementation.
- Coaching and leadership skills to help project resources deliver work packages on time with required quality
- Ability to effectively prioritize when faced with competing deliverables.
- Ability to effectively collaborate will be required to ensure alignment across project stakeholder groups.
- Strong analytical skills.
- Excellent written and verbal communication skills to effectively manage the needs of stakeholder groups through the projects.
- Payment Industry/Merchant Acquiring experience, with knowledge of POS solutions and supporting systems is an asset.

**Additional Information**
- Embrace and live all aspects of the TD framework.
- Ability to drive initiatives forward in a matrix environment to meet or exceed business objectives.
- Embrace TD Risk Appetite Statement as applied to TDMS.
- Lead and demonstrate quality service delivery at every interaction.
- Promote a unique and inclusive employee culture.
- Work effectively in teams.

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Merchant Solutions

**Job Category - Primary**
- Management / Consulting / Advisory

**Job Category(s)**
- Management / Consulting / Advisory

**Hours**
- 37.5

**Business Line**
- Cards and Merchant Solutions

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- TD Centre - North - 77 King Street West

**Job Expires**
- 02-Jun-2023

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