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Novotel Ottawa Restaurant Manager
1 week ago
Purpose: To oversee the bar & restaurant operations at Albion Rooms Ottawa and reflects the offering and the values of the Albion Rooms, which happens to be in a hotel environment.
**Responsibilities**:
- To promote the food & beverage concepts at the hotel with passion and enthusiasm to all guests and to our valued service team
- Through effective, trust-based, leadership to encourage the team to deliver an inspirational experience for every guest from the moment they arrive to the moment they leave
- To encourage the team to ask questions, and share your knowledge to guide guests through the choices they can make
- To ensure service and product delivery meets the highest quality expectations
- To ensure the service teams perform to the standards defined and continuously
- To be aware of emerging bar and restaurant trends and how they may impact the hotel and to play an active role in the Ottawa bar/restaurant scene to promote The Albion Rooms
- To have a sound working understanding of all costs and charges relating to bar and restaurant operations and ensure structures are in place to maintain
- Directly responsible for the whole Beverage offer, pricing and costing
- PR and Marketing lead for The Albion Rooms - including social media and event management.
- To lead and inspire the service teams through training, coaching and mentoring
- To be able to work in Project mode with the heads of department in the hotel, in a collaborative, transparent manner, with a focus on continuous improvement
- To be able to create an environment, hotel-wide, that promotes The Albion Rooms product through knowledge and education
CANDIDATE REQUIREMENTS:
- Minimum of five years’ experience in a food & beverage operation of a similar standard and at least two years’ experience in a managerial role
- Passion for hospitality
- Excellent food and wine knowledge and experience working with cocktails, spirits and beers, including costing
- Understanding of current trends in food & drinks
- Ability to work a flexible schedule including evenings, weekends and holidays to meet the needs of the business
- Ability to engage with employees and guests in a variety of situations
- Skilled multi-tasker and communicator
- Leader by example - walks the talk
- Experience working with PR agencies and use of social media
- Competent in Microsoft Office, in particular using Excel spreadsheets
- Knowledge of Opera and Micros would be a significant advantage
- Fluent in English, French would be a plus
Schedule:
- Evening shift
- Every Weekend
- Night shift
- Weekend availability