Assistant Housekeeper: Experience and Weekend

5 months ago

Ottawa, Canada Novotel Ottawa Full time

**Purpose**:Ensures that all guest rooms, service areas and public areas are maintained to hotel and SHPH standards. Achieves maximum efficiency and guest satisfaction. Coordinates the day-to-day operations of housekeeping under the supervision of the Housekeeping Manager. Is responsible for quality, operation, productivity & staffing.

**Duties & Responsibilities**:

- Ensures the maintenance of a high standard of cleanliness hygiene, guest comfort and courtesy
- In charge of the housekeeping areas, in the absence of the department manager
- Supervises room attendants, laundry attendants and house persons to ensure that assignments are carried in the proper manner and in accordance with hotel and chain standards
- Supplies House Persons with guest and cleaning supplies
- Maintains security procedures and standards with respect to keys, fire drills, lost property, hotel property, etc.
- Assists in the training of staff
- Supervises the general cleaning of guest rooms and public areas
- Cleans guest rooms and assists in the linen room or laundry as required
- Ensures room status is recorded and updated regularly, manually and in the computer system
- Assists in the demonstration of new methods and equipment
- Handles lost and found articles according to hotel policy
- Closes the department for the evening
- Does a complete floor check (3 times per shift) ensuring all corridors are clean, service doors are locked, etc...
- Maintains constant communication with front office staff regarding room status
- Ensures all out-of-order rooms and check-out rooms are verified
- Keeps accurate records in log books
- Handles all guest requests politely and quickly
- Regularly checks the house count, making schedule changes and advises staff, when there are rises and falls in occupancy
- Is fully prepared for fire alarms, bomb threat procedures and other safety requirements including the providing of emergency medical assistance. Ensures that Housekeeping staff is adequately trained in these procedures.
- In the absence of the Housekeeping Manager performs certain of his/her duties such as scheduling,

payroll and purchasing)
- Responsible for the taking of annual linen inventory and monthly supply inventories (amenities & paper supplies)
- Performs other duties as assigned by the Housekeeping Manager.

**Requirements**:

- Two year experience as a Housekeeping Supervisor/lead housekeeper
- Minimum grade 10 education, preferably grade 12
- Fluent in English, preferably bilingual (French)

Pay: $27.50-$28.80 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON K1N 9M7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cleaning: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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