Call Centre Agent
3 weeks ago
Education: College/CEGEP
- Experience: 7 months to less than 1 year
- or equivalent experience
**Work setting**:
- Help desk
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
**Computer and technology knowledge**:
- Spreadsheet
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Ability to distinguish between colours
- Sitting
**Own tools/equipment**:
- Internet access
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Accurate
- Judgement
**Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is your current field of study?
**Workplace information**:
- Remote work available
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Other benefits**:
- Learning/training paid by employer
- On-site recreation and activities
- Team building opportunities
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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